Search Guest Houses in Balsam Grove

"William at check in was very friendly and helpful. I only had a one night stay, but that night the power went out for about 2 hours. During that time there was no communication on what was happening, phone lines were down so unable to call the front desk. It became very loud and “rowdy” from other patrons so I did not leave my room and kept the door locked from the inside, unsure if the keypads were working. The next morning fire alarm went off around 1015am, again no communication, it lasted a few minutes and went off, unclear if a false alarm or if we should evacuate, fire trucks showed up but no could give an explanation and people just stayed in their rooms? I did not feel very safe traveling and staying here alone with these circumstances, at least some communication would have been helpful because I realize those things are not usually in the control of anyone, but there seemed to be no procedures in place to help the people staying there."

"Starting with the positives, location of the hotel was an advantage for our planned activities in Asheville. Convenient to interstates & attractions. We were greeted promptly. Friendly staff. Indoor pool. As far as negatives, our room was not quite finished on our arrival after the stated check-in time. Our bathroom toilet had not been cleaned (urine still in the bowl). We lost power one evening. TV did not work 2 days of our 3 day stay. Breakfast food was blah. Crowded area for the number of people. Hard time finding a place to sit. Ended up leaving a day early, but told that we would be charged for the additional day. Based on our experience, we cannot say that we would recommend this hotel. "

"Everything was excellent. I will be back soon!"

"Even though there was an accident that took the cable TV offline, I was unable to work due to the marginal wifi, which I was told had nothing to do with the cable TV being offline, and had to seek out a local Starbucks to finish my work. Also, when the person above me showered, the stream turned into a trickle."

"We stayed at this location for a week. Miss Claudia at the front desk was absolutely wonderful. Always a wonderful smile, cheery demeanor, a sweetheart whom made you truly feel welcomed. The room was spacious with a fabulous view of the mountains. Breakfast had great options and you are next door to a grocery store. Only downside is if you have a full size truck or SUV, you can park when full but you will need manuevering and backup skills."

"Very well run place"

"Everything was excellent I loved staying here "

"My 2 day getaway to Asheville was made better by staying at TownePlace Suites by Marriot. The staff was so friendly and helpful. The hotel is clean. They provided a very good breakfast. I will be back."

"Staff were attentive and friendly. Property was clean, and room - king suite was spacious. We enjoyed our stay and will definitely choose this property again when we’re in town."