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"The Empress is a great old classic Hotel, kept up and beautiful. One of our best experiences"

"Easy to get to Harbour Air. Quiet area. "

"This hotel was perfect for our family of four and small dog. We were greeted with smiles and excellent service from our valet, Mur, once we pulled in. Once checked in we were surprised with delicious, warm cookies from the pleasant front desk staff. We loved the convenience of having a Starbucks on the lobby floor which we took advantage of every morning during our dog's potty runs as well as having a cold pint at Bartholomew's in the evening. The hotel is in close proximity to all of the touristy spots as well as all of the shopping and restaurants on Government. We also enjoyed the Crabtree and Evelyn toiletries. Thank you for the wonderful hospitality! We will definitely be back."

"The mineral pools were wonderful and being open until 11.00 pm were an option after an evening out. The food as well-presented but somewhat over-seasoned to my taste. "

"Staff are friendly and helpful. Quiet and clean."

"Smoking by the pool would be a real treat! "

"Great property"

"Outstanding property with beautiful rooms and incredible view. Stay here , you will love it. "

"Good service and convenient location. Close to the clipper and close to restaurants. Check out the Butchart Gardens! "