Where do we start? Arrived Thursday around 5pm. Checked in, given room 4. Went upstairs, room hadn’t been cleaned or made up. Went downstairs, told staff, apology and advised a problem with housekeeping. Offered a drink while we waited - but charged! The room was roughly made up, obviously in a hurry. The next morning at breakfast we asked for 2 extra pillows, and clean towels. When we arrived back from our day out at about 9pm, the room had not been touched - no cleaning, no bed tidy, no clean towels, and no more pillows. As we were tired we made the best of the situation. Saturday breakfast started at 8.15, ordered cooked breakfast and waited, and waited, and waited. The restaurant was not particularly busy. 50 minutes later we had to go as our taxi had arrived - only having had a drink and some toast. Returned about 8pm, our room had not been touched again. Went to complain, spoke with another guest-her room hadn’t been cleaned for 2 days either. Spoke with staff who said would sort it out. They came to our door, we waited in the bar, and received complimentary hot drinks. 10 minutes later given our key back. Went to our room to discover just the the bed covers pulled up and clean towels placed on the bed. Went down again for more milk, extra loo rolls, and extra pillows. 1 pillow and 2 loo rolls arrived. Not to mention the taped up fire/smoke alarm.
One of the worst places we have stayed. Would never stay here again, and suggest no one else does else does either.