Ban Khao Vacations

"Staff lacking in basic hospitality skills. We were given the wrong room and it was not straightforward to rectify which was surprising to me as the booking was clear. I then actually asked to print a document and was told told the hotel had no printer. I kinda lost interest at that point the place is a shambles and has no waterpark. Loads of feral cats running around. Some of the staff were okay but the receptionist was completely incompetent. Expedia should not have this hotel on their...

"We stayed in the dome. Great owners. Very friendly. There are no private hot tubs as Expedia advertises but There was however a claw tub outside. Bring face cloths for showers. Other than that great stay. Yummy breakfast. "

"Great staff…clean rooms, just a recommendation put a small bench in smoking area. Give people a sitting area every other hotel has one. Good hotel other than the smoking area. "

"*Parking for a night was okay. *The hotel was partially under renovation, making it impossible to rest, which I discussed the conditions of the stay with the hotel representatives. They accepted my complaint as genuine and they informed the Expedia agent about this fact and Expedia will refund my accommodation money. *Under these conditions there was no breakfast. "

"This was my first time staying at this hotel. From check-in to being escorted to the room, all the staff were excellent and very attentive. However, the next day when housekeeping came, I encountered the rudest housekeeper I have ever met. I greeted her with a smile and said “sawadee,” but she didn’t respond at all. She looked at me in a condescending way, spoke to me in a very unpleasant tone, and didn’t smile. I felt really upset because I have never experienced such poor manners from a...