We are very disappointed with this property. Never have I rented a place where so many things are broken and where I found hair, bugs, and mildew in ALL of the showers/tubs. Disgusting. I have tried to be patient, but every time we try something else in the house, it's broken or missing.
The property is overrated. We are quite disappointed with all the things wrong with the property given how much we paid.
Grills (both of them) were not working.
The oven doesn't cook well. Burned the brownies.
All bathrooms were DIRTY. There was hair, mildew, and BUGS in the showers/tubs. I have photos to prove it. There was a towel with blood on it in one if the bathroom vanities upstairs!
This level of cleaning during the pandemic is irresponsible. The tub shower curtain liner was full of mildew. Housekeeping was offered to come by and housekeeping never came. We waited and waited and she never came. Days later it's the middle of our stay, what's the point now?
The TVs do not work. In fact, the guy who brought out the new shower liner for the tub took a look at the TV s and said we are missing remotes. So the only TV working is the one in the bedroom by the family room. And the one in the family room, you have to go into the closet to change the channel on the receiver. Ridiculous. Upstairs none of the TVs work either. We are 6 having to watch a tv we have to change the channel in the closet.
There is not enough flatware or cups for 6 people. The toilet paper holder In the bathroom by the kitchen was broken. The bath fixtures in the bathrooms upstairs are coming off the wall.
The coffee pot is broken, and we didn't know till after we bought coffee. We had to pour boiling water over the filter of the coffee maker to make coffee till we were able to go back to the store to buy K Cups. No one mentioned this ahead of time in the multiple emails we received ahead of our stay.
The power went out twice during our stay. Hard to find any candles or flashlights to be able to see while cooking. Didn't bring any because we didn't anticipate we'd lose power twice for 3 hours at a time. Back up generator or at least candles would be nice.
All in all, while the property has tremendous potential, it is not taken care of. So many broken or missing items. And DIRTY. The walls by the fireplace has spiderwebs and spiders! And we found spiders in the bedding in the bunk room that is in the basement.
This property is well overpriced at 4K per week.
What is more, I wrote them an email regarding all the issues we faced with this property and NO ONE responded. They responded to other emails, but not that one. Customer service leaves a lot to be desired. All I was offered was $100 off, which I'm not sure I received.
Someone needs to check everything in this house before it gets rented because we seriously feel bait and switched. Very disappointing. We came out here to relax and see family we have not seen this year and have spent soooo much time troubleshooting the tv, CLEANING the bathrooms, trying to be able to make coffee, trying to get the oven to work properly, trying to grill- nearly wasted a bunch of food as a result of the grill not working.
Again, super disappointed. We won't be back. And I seriously hope you reconsider renting this for this much money considering it's disrepair.
