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"Great customer service"

"all good"

"It’s a great hotel for families. The pools are great, the highlight of the trip. I wish I’d seen them clean the pool throughout the day. Unless they do and I just didn’t see it. But there were so people all day long. If you want a chair you have to go early to save. The hotel may be going through remodeling but it was a little dated. But the rooms are spacious. Once it’s fully renovated it’s a great hotel! Being that it was a family hotel, I wish they’d given the optional for continental breakfast each day, or at least coffee. Not everyone goes on a trip wanting to cook, but it was about a 10 minute drive to downtown to get coffee, donuts, etc. My biggest down fall was the late check in and early check out, when we asked for later check out the front desk person said no, we had to be out right at 10am or a few minutes after. Just considering the hotel is for families, you’d think they’d give more time to get the kids ready, and to pack, etc. and parking is tight! Garages are small too! Another one of those, it’s a family hotel for big families, and you’d think they’d have parking for big cars like trucks and SUVs. "

"Very good location, clean and safe"

"Beautiful property. Well appointed with tons of great on site and off site dining options located conveniently nearby. Complimentary transportation around downtown Palm Springs… really a 5 star stay."

"Room with a private pool for the price is unbeatable! And the bed is comfy"

"Alex at the front desk was absolutely amazing!! We booked this trip very last min and we had booked the hotel based on the pool closing time but when we arrived there was a “new pool hours” notice. Alex saw that we were disappointed by the closing time and offered us a late checkout so we could enjoy the pool before our departure. He was so nice and accommodating that it made us start looking future dates to stay again. The room was very nice and we loved the pool area with the pool bar and food service. Riley our server at the pool was Awesome. We will definitely be back. "

"Staff was very friemdly"

"Love and enjoy staying here. It has been a bit slow due to high temperatures. However, all staff and front desk are the best, Stacy is amazing, positive attitude, she also made us feel at home. Thank you Stacy!!!! "