Find all hotels by Novum Group Hotels in Bassenfleth

"The property is massively overpriced for the quality of the hotel. There is essentially little to no service, the room are designed to be on Instagram but not to sleep in them… For the same price one can get substantially higher quality rooms elsewhere in Hamburg/St Pauli, or equivalent quality/service for half the price. You should pass"

"If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning. "

"Great location "

"Clean, modern hotel. Good location. Small bathrooms. Walk in shower "

"All was very fine. The hotel is very good placed . The stuff is friendly and you get all you want at the breakfast. At Eastern all guests got a little bunny infront of the door, very nice. "

"Das Frühstück ist gut. Hier sollte jeder etwas finden, um gut in den Tag zu starten. Unser Zimmer war ein Familienzimmer mit einem Doppelbett und einem Etagenbett für die Kids und von der Größe her vollkommen ausreichend. Das Bad ist sehr geräumig mit einer großen Dusche, mit Regendusche! Unser Zimmer war sauber und auch der Service war gut. Die Verkehrsverbindungen waren auch wirklich super! Für einenn Städtetrip können wir das Hotel wirklich empfehlen! "

"The building is old and expected for the price. There was mold in our room but the linens were all clean and room was as clean as it could be except for that. The Staff was AMAZING!!! They were all so friendly! I would recommend for a quick stay but maybe not with kids as the area is not kid friendly environment."

"Great room. Friendly staff. Only two EV chargers - they could benefit from having more these days. "

"Room was clean when we arrived but der only clean after 3 days of staying.was a hustle to get clean towels everyday,ended up reusing towels coz we never got clean ones.close to Central and restaurants in the near "