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"Excellent front desk staff. Room was properly cleaned and organized, excellent housekeeping staff. Grounds well trimmed and pool nice and clean. Cons: Restroom exhaust fan not working fan packed with dirt. Sink faucet needed to be greased. Shower handle loose and shower water spout diverter hardly stop water rise. Lots of water being wasted."

"Room was clean, staff were super friendly, everything was close and convenient "

"I had a very nice stay and the breakfast was great also close to everything downtown. I will definitely stay again soon.."

"Clean room close to all of th bars and restaurants on rainey"

"Didn’t stay long enough for breakfast and the A/C barely kept up but I think it was mostly because the bed was a little small for two people so it got hot."

"Everything was really great! The staff was pleasant, and thanks to Hanes’s upgrades, we stayed in a suite instead of a standard room. As always, Hyatt had everything you need for a comfortable stay. The breakfasts were tasty too 😊"

"Good staff."

"Upon checkin the gentleman at the front was not friendly or welcoming. Seemed robotic in his verbiage and a welcoming environment. Did not explain where elevators were and we had to look which direction to go. When going to the bar upon opening bartender did not acknowledge us or anyone waiting. The seating where the tables were there was a couple sitting there and the lights were not turned on (bar/restaraunt was already open) of which the wife had to come up and ask if they were open and bar tender said yes, but did not explain it was not like an actual restraunt where a server would come to your table that you had to order food at the bar. Very limit choices. Once we were done Jerome did not thank us or anything that had left. The lifting in the rooms is dim and not well lit. We were extremely disappointed in this hotel and not worth the money. We will not return to this hotel in the future. "

"The stay was horrible. We went for a dance competition and this was the host hotel for the competition. The hotel booked 3 fraternities to have their formal. They only had three working elevators so the wait time for elevators was insane. Check out time on Sunday was ridiculous when waiting for an elevator. Will never stay there again. I don’t recommend it. "