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"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot tub was filthy and unusable, the large swimming pool had exposed wires in it and the smaller one had chairs floating in it and was full of sand and debris.The resort in general was dirty, tired and had rubbish everywhere. Room service food was constantly over an hour late and stone cold when arrived. We ended up leaving a day early and would have left the day after arrival if I could have booked our next hotel earlier!!! "

"Very clean room . Location is good and staff are courtesy "

"The shower head water pressure is low. The glass door is poor design and easy break and dangerous. Bfast is lousy now"

"All good "

"Room with refreshing clean pool and view toward Singapore."

"Went to Harris for children’s school holiday during CNY. One of the best places in Batam for families filled with activities and friendly staff. The rooms are dated and in need of an update or TLC but decent enough if your focus is outside activities. We partakes in jet skiing, massages, kids club, and pools. All well staffed and well suited to keep kids happy. One notable gap was the breakfast service which costs extra. Ending at 10:30 we arrived at 9:40 to find few options available with lots of empty trays and stations unmanned or with food and felt bad for the staff that we’re dealing with frustrated guests. My breakfast that day was a cup of coffee and scraps of noodles. Regardless, will be returning as my little one really enjoyed the stay and again wonderful staff. "

"Staffs are friendly, area surrounding the hotel is quite peaceful"

"Staff was friendly, the amenities ig good, room so clean the facilities are good "

"Breakfast is good. Clean. More friendly staff would be better. At least a smile from the reception would be nice w"