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Pacific Palace Hotel

3.5 star property
Travelers sip cocktails at the poolside bar and enjoy rejuvenating treatments at this Batam Island retreat with nightlife and dining options

Choose dates to view prices

Pacific Palace Hotel on vibrant Batam Island offers rejuvenating massages and aromatherapy at Adorabella Massage. Enjoy a poolside bar, nightclub, two restaurants serving all day, and complimentary WiFi in all rooms.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
The current price is AED 147
AED 181 total
includes taxes & fees
24 May - 25 May

About this property

Pacific Palace Hotel

  • Hotel near Batam Centre Ferry Terminal
  • You can look forward to a nightclub, a poolside bar, and a grocery/convenience store at Pacific Palace Hotel. Treat yourself to a body scrub, a massage, or aromatherapy at Adorabella Massage, the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
  • Additional perks include:
    • A children's pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), ATM/banking services, and tour/ticket assistance
    • A banquet hall, luggage storage, and meeting rooms
  • Room features
  • All 180 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Slippers and sound-insulated walls
    • Electric kettles, daily housekeeping, and desks

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The price is AED 140
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includes taxes & fees
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Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 400000.0 per day

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 400000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property

Frequently asked questions

Does Pacific Palace Hotel have a pool?

Yes, this property has a children's pool.

How much does it cost to stay at Pacific Palace Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Pacific Palace Hotel on 24 May 2026 start from AED 147, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pacific Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Pacific Palace Hotel?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Pacific Palace Hotel?

Check-out is at 11:00 AM.

Does Pacific Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Pacific Palace Hotel located?

Situated in Batam, this spa hotel is within 1 mi (2 km) of Harbour Bay Ferry Terminal and Nagoya Hill Mall. Grand Batam Mall and BCS Mall are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.0

Cleanliness

7.4

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 31 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 21 out of 89 reviews
Rating 4 - Poor. 3 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

Reviews

Verified

8/10 Good

Chun Peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Apr 2026
Verified

8/10 Good

Ade Marya

Liked: Cleanliness, staff & service, amenities
Great location
Great kids pool & hot water pool.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Suresh Chris

Liked: Cleanliness, amenities, property conditions & facilities
Nice place and easy to travel around to the places of interest
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sylvester

Liked: Cleanliness, amenities, property conditions & facilities
Very large, clean rooms. The staff is exceptional. Restaurant, ATM, shopping, fitness center, massage, etc. On site. The prices are the best!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Suresh Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accommodating. The breakfast was delicious
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Wee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Staff are all very friendly and professio2
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s like going home….

I hv always been impressed with their level of service and staff’s attitude. They go way out to make sure guest hv a great home like experience. Thank you!!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay as usual!

I hv been staying here in my last few visits, the staff is extremely hospitable and friendly. They upgraded my room because Inam a frequent customer which is much appreciated. AC is cold enough and the only feedback for management is consider sound proofing windows for the outside facing rooms.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

KENTARO

Liked: Cleanliness, staff & service, room comfort
ROOM is big enough.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

itta

Liked: Cleanliness, amenities, property conditions & facilities
Good for staying with family or stay on friends trip
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

MOHD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb and excellent...sure will book again next time
Stayed 3 nights in Oct 2024
Verified

8/10 Good

MD

Liked: Cleanliness, staff & service

Will go back to this hotel

The hotel is bit dated but still good atrium and felt open. they can do some renovation to improve the old look. however, i liked the open area of the hotel.
Stayed 2 nights in May 2025
Verified

8/10 Good

SOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

wishXsr

Disliked: Cleanliness
Quite run down hotel. Cleanliness need to improve, towel are not clean
Verified

6/10 Okay

JEFF

Disliked: Cleanliness, property conditions & facilities, room comfort
Curtains need to change to blackout ones as the sunlight really shine through the existing curtains when we sleep
Stayed 3 nights in May 2023
Verified

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

This is our second time staying at Pacific Palace Hotel. I recommended this hotel to my friends as we will be visiting Batam again on the weekend of 22 - 23 September. So a month ago, I booked 4 rooms for the group. On arrival, we were told by the counter staff that Room 713's window is visually blocked by the lift structure. So my colleague who stayed in that room has to shut down the window at all time. We asked for a change of room but was told that all rooms were taken up. Can the hotel management look into this issue of Room 713 and all other vertical and corresponding rooms? It was a killing joy for guests who have to put up with such living conditions. This will be the last time we are staying at Pacific Palace Hotel.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 713

The window view of Room 713 is blocked by the lift structure visually. I was told by the front desk staff that there is no other rooms available on that night of our arrival on 22 September. We have to bear with the "no window view" until we check out of the hotel. This is the second time we stay at Pacific Palace Hotel and will be the last time. It is confusing that I have reserved 4 rooms online at a month ago and fully paid, so the hotel management failed to arrange a better room for us. The hotel staff told me that I should find out in my own capacity about the living condition of Room 713 before booking online. Please tell me how the hell should I know i have been allotted to Room 713 and also the living condition of Room 713 where my source of information comes only from the illustrations of the hotel website? Should not the hotel management be responsible in looking at Room 713 and other rooms affected by the lift structures?
Stayed 1 night in Sep 2023
Verified

8/10 Good

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat einen beeindruckenden Aufbau (Schiffsform) und hält alles bereit, was für einen schönen Kurzurlaub nötig ist: große Zimmer mit komfortablen Betten, Frühstück, Restaurants, Schwimmbad, Sauna, Massage & Spa etc. Die Umgebung ist - landestypisch - nicht ganz so toll (keine Fußwege zu benachbarten Geschäften oder Fährterminal) und die Lüftung auf einem Zwischendach war 24/7 hörbar. Es standen extrem viele Parkplätze direkt am Hotel zur Verfügung. Das gebuchte Deluxe-Zimmer selbst war sehr groß und komfortabel, ebenso das Bad. Die Betten waren sehr bequem und die Klimaanlage funktionierte tadellos. Der Ausblick durch zwei riesige Doppelpanoramafenster (mit Balkon) war beeindruckend; dicke Vorhänge sorgten auch bei Tageslicht für Dunkelheit, wenn gewünscht. Das Restaurant war abends ziemlich leer. Die Essensqualität war (für europäische Geschmäcker) okay, aber nicht berauschend. Das Hotelpersonal war stets aufmerksam und hilfsbereit.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

SUDHAKAR

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are happy with the stay
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Food & ambiance was worse, the room was big but run down with the price, not worth it.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, peaceful enviroment staff are friendly
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
Stayed 2 nights in Oct 2019
Verified

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2Day1Nite Stay

Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
Stayed 1 night in Sep 2019