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Wyndham Panbil Batam

5.0 star property
A peaceful retreat near Panbil Nature Reserve where travelers can unwind on the rooftop terrace, enjoy spa treatments, or explore the surroundings by bicycle

Choose dates to view prices

Wyndham Panbil Batam blends relaxation with adventure. Guests can enjoy drinks at the poolside bar, rejuvenate at the spa, or dine at Oasis restaurant. The hotel offers free WiFi, express check-in, and self-parking, making it easy for travelers to settle in and explore.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is AED 188
AED 228 total
includes taxes & fees
1 Jan - 2 January 2026

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Room options

Available filters for rooms
Showing 38 of 38 rooms

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking (Garden)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 1 Queen Bed, Non Smoking (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking (Garden)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 1 Queen Bed, Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking (Lake)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 1 Queen Bed, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking (Lake)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 1 Queen Bed, Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking (Garden)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking (Garden)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Smoking (Garden)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 2 Twin Beds, Smoking (Garden)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking (Lake)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 2 Twin Beds, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Smoking (Lake)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Room, 2 Twin Beds, Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Suite, 1 King Bed, Non Smoking (Lake)

Grand Suite, 1 King Bed, Non Smoking (Lake) | Premium bedding, Select Comfort beds, free minibar, in-room safe

Grand Suite, 1 King Bed, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking (Garden)

Grand Suite, 1 King Bed, Non Smoking (Garden) | Premium bedding, Select Comfort beds, free minibar, in-room safe

Grand Suite, 1 King Bed, Non Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Select Comfort bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds, Non Smoking

Presidential Suite, Multiple Beds, Non Smoking | Premium bedding, Select Comfort beds, free minibar, in-room safe

Presidential Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Select Comfort bed
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Minister)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Suite, 1 King Bed, Non Smoking (Minister)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Premium bedding
Separate bedroom
Select Comfort bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Smoking (Garden)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Room, 1 King Bed, Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Garden)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking (Garden)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Smoking (Lake)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Room, 1 King Bed, Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (Lake)

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking (Lake)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
LED TV
Pillow menu
Select Comfort bed
Premium bedding
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lake Double, Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Lake Double, Smoking

  • Sleeps 2

View all photos for Executive Lake Double Non Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Lake Double Non Smoking

  • Sleeps 2

View all photos for Minister Suite, Non-Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Minister Suite, Non-Smoking

  • Sleeps 2

View all photos for Grand Suite Lake, Non-Smoking

Living area | LED TV

Grand Suite Lake, Non-Smoking

  • Sleeps 2

View all photos for Presidential Suite-Non-Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Presidential Suite-Non-Smoking

  • Sleeps 4

View all photos for Executive Garden Double, Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Garden Double, Smoking

  • Sleeps 2

View all photos for Executive Garden Double, Non-Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Garden Double, Non-Smoking

  • Sleeps 2

View all photos for Deluxe Double Garden Non Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Double Garden Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Garden Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Double Garden Smoking

  • Sleeps 2

View all photos for Deluxe Single Garden Non Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Single Garden Non Smoking

  • Sleeps 2

View all photos for Deluxe Single Garden Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Single Garden Smoking

  • Sleeps 2

View all photos for Deluxe Double Lake Non Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Double Lake Non Smoking

  • Sleeps 2

View all photos for Deluxe Double Lake Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Double Lake Smoking

  • Sleeps 2

View all photos for Deluxe Single Lake Non Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Single Lake Non Smoking

  • Sleeps 2

View all photos for Deluxe Single Lake Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Single Lake Smoking

  • Sleeps 2

View all photos for Grand Suite Garden, Non-Smoking

Premium bedding, Select Comfort beds, free minibar, in-room safe

Grand Suite Garden, Non-Smoking

  • Sleeps 2

View all photos for Deluxe Garden View Room

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Garden View Room

  • Sleeps 2

View all photos for Deluxe Lake View Room

Premium bedding, Select Comfort beds, free minibar, in-room safe

Deluxe Lake View Room

  • Sleeps 2

View all photos for Executive Suite Garden View

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Suite Garden View

  • Sleeps 2

View all photos for Executive Suite Lake View

Premium bedding, Select Comfort beds, free minibar, in-room safe

Executive Suite Lake View

  • Sleeps 2

View all photos for Grand Suite Garden View

Premium bedding, Select Comfort beds, free minibar, in-room safe

Grand Suite Garden View

  • Sleeps 2

View all photos for Grand Suite Lake View

Premium bedding, Select Comfort beds, free minibar, in-room safe

Grand Suite Lake View

  • Sleeps 2

About the neighborhood

Map
Jl Ahmad Yani, Batam, Batam Island, 29433

What's nearby

  • Eska Wellness Spa - 1 min walk - 0.0 km
  • Panbil Nature Reserve - 13 min walk - 1.2 km
  • Kepri Mall - 5 min drive - 2.3 km
  • Batam Centre Ferry Terminal - 11 min drive - 7.5 km
  • Nagoya Hill Mall - 16 min drive - 8.9 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 22 min drive

Restaurants

  • ‪Andaliman Restaurant - ‬1 min walk
  • ‪RM Sederhana Panbil - ‬17 min walk
  • ‪Ayam Penyet Ria - ‬18 min walk
  • ‪Coffee Town Kaya Toast - ‬20 min walk
  • ‪Pujasera Batamindo - ‬4 min drive

About this property

Wyndham Panbil Batam

Luxury family-friendly hotel near Eska Wellness Spa
Located close to Panbil Nature Reserve, Wyndham Panbil Batam provides a poolside bar, a grocery/convenience store, and a rooftop terrace. Indulge in a body treatment, a massage, and a facial at the onsite spa. Be sure to enjoy a meal at Oasis, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A free shopping center shuttle, bike rentals, and express check-out
  • Express check-in, a 24-hour front desk, and an elevator
Room features
All 232 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with bidets and tubs or showers
  • LED TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Similar properties

Outdoor pool, open 6:00 AM to 6:00 PM, sun loungers
Grand Mercure Batam Centre
  • Pool
  • Spa
  • Kids pool
  • Parking included
9.2 out of 10, Wonderful, 28 reviews
The price is AED 230
AED 279 total
includes taxes & fees
11 Jan - 12 January 2026
Grand Mercure Batam Centre

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Andaliman Coffee Shop
  • Kayu Manis Lounge and Bar
  • La Bella Vita
  • Oasis

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Smoking not allowed

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Wyndham Panbil Batam Hotel
Wyndham Panbil Batam Batam
Best Western Premier Panbil
Wyndham Panbil Batam Hotel Batam

Frequently asked questions

Does Wyndham Panbil Batam have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Wyndham Panbil Batam pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Wyndham Panbil Batam?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Wyndham Panbil Batam?

Check-out is at noon.

Where is Wyndham Panbil Batam located?

This family-friendly Batam hotel is located near the airport, within 1 mi (2 km) of Eska Wellness Spa and Panbil Nature Reserve. Batam Centre Ferry Terminal and Mega Mall are also within 6 mi (10 km).

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Reviews

Wyndham Panbil Batam Reviews

8.8

Excellent

9.0

Cleanliness

7.4

Location

9.0

Staff & service

8.6

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 169 out of 308 reviews
Rating 8 - Good. 101 out of 308 reviews
Rating 6 - Okay. 27 out of 308 reviews
Rating 4 - Poor. 7 out of 308 reviews
Rating 2 - Terrible. 4 out of 308 reviews

Reviews

10/10 Excellent

Hemanth Kumar

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great service
Stayed 2 nights in Dec 2025

10/10 Excellent

Yen Ping

Liked: Cleanliness, amenities, property conditions & facilities
Drinking water in the room, spacious room, excellent service
Stayed 1 night in Dec 2025

8/10 Good

Mofusand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 2 nights in Jul 2025

10/10 Excellent

NANA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was sooo good, definitely will be back again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nurhisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for family trip

Good hotel for family vacation
Stayed 3 nights in Nov 2022

8/10 Good

Nadesh

Rooms were well kept and clean
Stayed 2 nights in Jun 2024

10/10 Excellent

H R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Perfect Choice

Very comfortable rooms and the Breakfast variety was amazing. Will surely stay here again
Stayed 2 nights in Nov 2023

8/10 Good

Kannan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall environment was very peaceful and serene.
Stayed 2 nights in Mar 2024

10/10 Excellent

chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery
Stayed 1 night in Jun 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it

It was a great stay, had the comfiest sleep. Definitely coming back again.
Stayed 2 nights in Aug 2024

10/10 Excellent

H R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Hotel was perfect from the time I checked in. This is my 2nd time I am staying in this great hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Kharisman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Always a great stay in Wyndham Panbil, whose name was Best Western. My family always stay in the hotel for few days every year. The lake view from hotel room or swimming pool offer a great view which makes it suitable place for healing. Top recommendation.
Stayed 3 nights in Sep 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the tranquility of the vicinity. It was relaxing. I love that it is near to the nature reserve too. The hotel provides shuttle services to the popular malls as well as the nature reserve.
Stayed 1 night in May 2024

8/10 Good

KhairudinYahya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the lake. In-room service was quick and staff was courteous. Checkin and Checkout was fast and problem free.
Stayed 2 nights in Oct 2023

10/10 Excellent

Priya

Liked: Staff & service, amenities
Great service!
Stayed 3 nights in Dec 2022

10/10 Excellent

Hock Beng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the tranquil environment. Peace and quiet. Beautiful scenery of lake just looking out of my room window. The restaurants are excelent both in service and quality of food. The br3akfast was excellent. First time I experienced Teppanyaki Steak cooked in front of me for breakfast in hotel. Highly recommended. Will come again.
Stayed 1 night in Nov 2024

10/10 Excellent

Haiyan

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, spacious, well renovated, many lighting in the room for different areas, hotel provided ample drinking water and complimentary minibar drinks, friendly front desk. Breakfast was a bit confusing for new guests, long and confusing waiting for services like juice and egg station, they lack clear signage about how to order juice and egg from staff who lack English conversation skills. Location was a bit far from many popular areas. It stated that there was a medical center within the hotel but it was closed when my family was sick and needed to access medical help. The room was locked and the front desk said it would be closed for the whole day. We did not use the service but the hotel offers free shuttle to and from the ferry, that is helpful.
Stayed 1 night in May 2025

6/10 Okay

Jennifer Michelle

Disliked: Cleanliness, staff & service
Doesnt feel like a 5star hotel. The facilities are not properly maintained. A good hotel just to sleep. The bed is good
Stayed 1 night in Jun 2024

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was up to standard of a 5-star hotel. Great service from the hotel staff, they were all very friendly and nice. Room was super clean and comfortable, breakfast is okay but nothing special. Only downside would be the hotel’s location which is quite far from the city and the shuttle service requires booking in advance. Would highly recommend hiring a private driver if staying here.
Stayed 2 nights in Jun 2023

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the lake view from my room was pretty nice, the restaurants' staff were very friendly and attentive, the overall atmosphere was good and the hotel was not overly crowded. Great that there is an Eska spa in the hotel as well. However, there was this female frontdesk staff who was a little rude - on one of the days, I went down to the frontdesk to ask her about what the complimentary coupon for the lobby bar entails. The next morning I called the reception to check if the mini bar was complimentary, apparantly that same female staff was on duty, and she must have heard it wrongly the first day and thought I was asking about the mini bar again, so she told me in a very sassy tone that she "ALREADY TOLD ME" that it was complimentary. I went on to explain that on the previous day, I was actually asking about the lobby bar, not the mini bar in the room, but she continued to argue with me. I felt that even if there wasn't a miscomm, she should have been more patient if a guest were to ask the same question. However, in my case it was two different qns. She should keep that attitude and tonality in check, and probably be retrained. If the frontdesk struggles to answer questions from guests, I suggest that the hotel should put small notes in the room to indicate such things, or have the frontdesk staff inform us upon arrival. Details like pool operating hours and mini-bar were left out etc.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruzliawati Binte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and polite staffs. Big spread and spoilt choices of breakfast buffet. Clean rooms but only missing of trash bin bag and disposable white slippers could be better or improved. Will definitely come back.
Stayed 1 night in Mar 2023

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast wasnt many choices. Room is equipped and complimented.
Stayed 1 night in Nov 2023

8/10 Good

Edwin

Liked: Staff & service, property conditions & facilities, room comfort

Weekend gateway.

Room is enough for couple staying in Batam. Location is about 15 to 20 mins away from the malls. Driver has to make a u turn to return back to the hotel and not ideal in a raining day or at night. Staff is friendly and helpful although breakfast on Sunday was chaotic. It was better managed on Monday.
Stayed 2 nights in Feb 2024

4/10 Poor

AMBERLYNN

Disliked: Property conditions & facilities, room comfort

Good vibes but not value for money

Book for a 2 Queen bed for 3 adults. According to hotel, they do not hv 2 Queen bed size options. Two adults had to squeeze onto one twin or superior single bed. Toiletries only cater for two, need to request.
Stayed 2 nights in Aug 2024