"Our stay was for three nights, Friday to Monday. Check in on Friday was a bit disorganized and their excuse was that they had two weddings in the hotel and were sold out. I had booked this hotel 3 weeks prior to our arrival date. The room we were given was room 104 which supposedly was newly renovated and the front desk told us was an upgrade. The first night we there it was very cold (in the 30's) much to our dismay we had no heat in the room all night. We froze. I went to the front desk first thing in the morning and was told that the hotel had turned their system over to air conditioning because they had had a couple days of warm weather. Because we were in a newly renovated room, they could not switch it back to heat. Yet, the hallway right outside our room was very comfortable and I was told it was on a different system. The hotel had been sold out, but they offered to change our room on day two because they supposedly had a cancellation. Changing our room was a hassle because we were on a tight schedule, but I didn't want to freeze again since that evening was going to be even colder. We made sure the heat was working in what was called an older room. Day three we were gone all day and upon return that evening we found that our room had not been cleaned. I reported this to front desk and she just wrote the room # down on a list. We were offered no type of apology nor compensation. Very POOR service! Never stay there again."
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