"An expensive mistake met with appalling customer service.
I was booking many hotels via Expedia for our month-long trip in France, and accidentally made a duplicate reservation for two rooms for two nights at Brit Hotel Dieppe through Expedia.
I accept that the booking mistake was mine. What extremely disappointed me deeply was the handling of my request for help.
When I spoke with the manager, she told me that because I had booked through Expedia, I needed to seek a refund from them....
"The location of the hotel was excellent for us and there was plenty of parking.
Our room was clean and had everything that we needed. It was easy to reach via stairs and a lift.
We had a couple of issues. Our room booking could not be located at reception and it appeared that we would have to pay again. It took the Receptionist some time to sort the problem out, and it appeared that Expedia had passed on our booking to another company, so it was more difficult to find. She was very helpful...
"The staff were very polite and accommodating. We were able to stay in our room when our ferry time was changed. There was a lockup for our bikes. Breakfast was plentiful, with a variety of choices."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.