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Serrana Palace Hotel

3.0 star property
Hotel with a sauna, 4-minute walk to Afonso Pena Avenue

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Serrana Palace Hotel in Belo Horizonte Centro offers a peaceful retreat with airport shuttle service and a rooftop terrace. Guests can unwind in the sauna or steam room before breakfast at Solar das Alterosas. Amenities include laundry, car rentals, and free WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • Parking available
  • Pool
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Single Room

Single Room | Minibar, desk, blackout drapes, free WiFi

Single Room

Highlights

Air conditioning
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Cable channels
Daily housekeeping
  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room | Minibar, desk, blackout drapes, free WiFi

Double or Twin Room

Highlights

Air conditioning
TV
Rollaway/extra beds
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Cable channels
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Triple Room

Highlights

Air conditioning
TV
Rollaway/extra beds
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Cable channels
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Map
Rua Goitacazes, 450 - Centro, Belo Horizonte, MG, 30190-050

What's nearby

  • Central Market - 2 min walk - 0.2 km
  • Afonso Pena Avenue - 3 min walk - 0.3 km
  • Minas Centro Convention Center - 3 min walk - 0.3 km
  • Raul Soares Square - 3 min walk - 0.3 km
  • Seventh of September Square - 7 min walk - 0.6 km

Getting around

  • Vilarinho Station - 14 min drive
  • Central Station - 15 min walk
  • Belo Horizonte (CNF-Tancredo Neves Intl.) - 47 min drive

Restaurants

  • ‪Casa Cheia - ‬1 min walk
  • ‪Comercial Sabiá - ‬1 min walk
  • ‪Bar Banzai - ‬3 min walk
  • ‪Parrilla Itália - ‬1 min walk
  • ‪Sushi Japa - ‬2 min walk

About this property

Serrana Palace Hotel

Hotel near Afonso Pena Avenue
You can look forward to an airport shuttle, a rooftop terrace, and laundry facilities at Serrana Palace Hotel. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant, Solar das Alterosas, offers breakfast, lunch, and dinner. In addition to car rentals on site and a business center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Breakfast (surcharge), self parking (surcharge), and airport pick-up service (surcharge)
  • Tour/ticket assistance, a 24-hour front desk, and multilingual staff
  • Free newspapers, a porter/bellhop, and luggage storage
Room features
All 110 rooms offer comforts such as air conditioning, in addition to thoughtful touches like free WiFi and minibars.
More amenities include:
  • Bathrooms with showers and hair dryers
  • 32-inch TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Airport pick-up shuttle (surcharge) at scheduled times
  • Self parking on site (BRL 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Solar das Alterosas

Things to do

  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 13 floors
  • Built in 1974

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Airport shuttle fee: BRL 110 per vehicle (one way)
  • Self parking fee: BRL 25.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Property is also known as

Serrana Palace
Serrana Palace Belo Horizonte
Serrana Palace Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Belo Horizonte, Brazil
Serrana Palace Hotel Hotel
Serrana Palace Hotel Belo Horizonte
Serrana Palace Hotel Hotel Belo Horizonte

Frequently asked questions

Does Serrana Palace Hotel have a pool?

Yes, this property has an outdoor pool.

Is Serrana Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for BRL 25.00 per day.

What time is check-in at Serrana Palace Hotel?

Check-in end time: anytime.

What time is check-out at Serrana Palace Hotel?

Check-out is at noon.

Does Serrana Palace Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs at scheduled times. A fee of BRL 110 per vehicle applies.

Where is Serrana Palace Hotel located?

Located in Belo Horizonte Centro, this hotel is within a 5-minute walk of Central Market and Afonso Pena Avenue. Minas Centro Convention Center and SESC Palladium are also within 5 minutes. Central Station is 15 minutes by foot and Lagoinha Station is 21 minutes.

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Serrana Palace Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 105 reviews
Rating 8 - Good. 26 out of 105 reviews
Rating 6 - Okay. 40 out of 105 reviews
Rating 4 - Poor. 7 out of 105 reviews
Rating 2 - Terrible. 11 out of 105 reviews

7.4/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Pedro, Presidente Prudente - SP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

melhor não comentar.

melhor não comentar. pode soar ofensivo para ouvidos sensíveis. não permaneci no hotel. desde a recepção, até a limpeza do quarto: nota zero. fui para outro hotel onde fui muito bem atendido. Serrana, nunca mais!

2/10 Terrible

DENIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
foi mal atendido na recepção

6/10 Okay

ESTEFANIA, Tel Aviv

Disliked: Cleanliness, property conditions & facilities, room comfort
Bom custo beneficio

6/10 Okay

weslley marcelo, Uberaba/MG

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hospedagem

Local bem situado, porém achei o banheiro extremamente pequeno.Box apertadíssimo.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

O hotel já foi bom, atualmente está desagradável.

Fui hospede antigo do hotel e a atual estadia foi desagradável e provavelmente não voltarei mais ao mesmo.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nada a reclamar. Muito bom.

Nada a reclamar.

6/10 Okay

RENATO, Rio de Janeiro

Disliked: Room comfort

Hotel Serrana, perto de tudo

Hotel simples, com um mínimo de conforto, mas com localização central.

2/10 Terrible

adriane, Caratinga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absurdo o gerente dizer que não incluído o café da manhã nas diárias.

6/10 Okay

Lúcius Batista

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheguei no fim da noite e quando fui tomar banho a água estava fria. Levou quase meia hora para consertar. Nos dias seguintes a água não esquentava muito. Fica perto do Mercado Central, o que é legal, mas a rua tem bares bem feios. Não recomendo para família.

10/10 Excellent

Douglas, Belo Horizonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima estadia

Foi uma otima estadia. Fomos muito bem atendidos, o quarto eh bem cuidado e ficamos muito satisfeitos com o cafe da manhã

6/10 Okay

Celi Márcio, Brasília

boa localização

Reservei o hotel e em nenhum momento foi-me dito que a reserva seria sem café da manhã. Chegando lá, o recepcionista me informou isso. Como não tinha como cancelar a reserva, entrei assim mesmo. Depois o recepcionista me ligou dizendo que o café estava liberado. No entanto, no terceiro dia vieram me pedir para assinar comanda de café da manhã.Achei constrangedor. Mas não assinei e nem paguei.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

melhor que nada

Se vc espera chegar e tomar um banho quente, esqueça. Não importa em que andar, no 9, 4 ou 3. A água do chuveiro é fria, mesmo esperando 10 min desperdiçando água. Na última veZ que estive no hotel havia um tufo de cabelo no edredon. Na penúltima vez havia fios de cabelo pelo chão. No quarto dizem que a cozinhanfica aberta até às 23, mas se vc quiser jantar às 22 não é possível

10/10 Excellent

Dany, BH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfeito!!!!

Muito confortável, cafe da manha maravilhoso

6/10 Okay

Dimitri, Belo Horizonte

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Decepcionado

Fiz a reserva para casal e mandou quarto de dois solteiros . Café da manhã com pouca variedade . Poderiam ser melhores

10/10 Excellent

Vinícius, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quarto para duas pessoas é muito confortável, o café da manhã tem variedades de pães e frutas, e fica perto da rodoviária de BH.

4/10 Poor

Railson, Brasilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhorias Continuas

Quarto péssimo, mal cheiro, cama horrível, ar antigo, banheiro feio/péssimo.

2/10 Terrible

Pollyanna

Disliked: Staff & service

Péssimo!

Fiz check in as 22:57 e na recepção havia muita má vontade pelo horário, computador para verificar a reserva estava desligado o que ocasionou na demora do atendimento, que já era ruim, ainda houve mal entendidos quanto ao café da manhã que não estava incluso e não é claro na reserva e o valor não foi debitado on line no cartão de crédito.

8/10 Good

Gabriel, são Gonçalo do rio abaixo

Liked: Room comfort

localização excelente

Excelente localização, preço justo.

6/10 Okay

Paula

Disliked: Property conditions & facilities, room comfort

Ótima localização

Gostei muito por sua localização, pertinho do Mercado Central e do Shopping Cidade

10/10 Excellent

Elisa, Porto Alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito boa

Ótimo atendimento.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Razoável

Servicos precisam melhorar no hotel.

10/10 Excellent

ARMANDO, Rio de Janeiro - RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nota 10

Excepcional..

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Serrana palace

O chuveiro não estava esquentando água direito e a limpeza do quarto deixou a desejar. Fui muito bem tratado o tempo todo, ótimos funcionários e ótimo atendimento. Boa relação custo/benefício.

10/10 Excellent

JOÃO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom.

Sempre fui bem atendido. Já conheço alguns pelo nome, Sr. Antonio, João, e o Jailson. Camareiras muito educadas e atenciosas. Serviço de quarto bem cuidado.

10/10 Excellent

Murilo, Campinas, SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bom hotel

Considerando que todos os prédios no centro da cidade são velhos, este hotel está em excelente condição, e surpreendentemente o chuveiro aquecia rapidamente e funcionava muito bem. O hotel fica ao lado de um shopping, o que facilita a ida ao mercado para comprar coisas para a estadia e para refeições fora do hotel. Os funcionários são simpáticos e atenciosos!