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"Same music on repeat in bar. Which is overpriced. Menu in restaurant was not diverse and is so expensive for was it is. £21 for a burger but the chair you sit at your table on is broken and tables all wobbly. It’s just a joke. "

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"The hotel was nice and modern in a convenient location. There is a pub n grill downstairs as well as a starbucks which i thought was very convenient for a good meal n some coffee. There’s also a gym with swimming n jacuzzi which however you have to pay to use despite being a paying hotel guest. My only complaint was that our room was not cleaned even when we put a sign outside our door asking for it to be tidied up. The only thing that was done by housekeeping was a change of towels and that was it. At some point we had to ask for fresh sheets which we changed ourselves to atleast have a fresh bed to sleep in. If there’s anything to improve on it would be this. Other than that its an amazing hotel"

"Lovely place would go again "

"We arrived earlier than expected and our room wasn’t ready however the lovely lady on reception Saturday lunchtime found us an alternative room and let us check in early after our three and a half hour drive . We couldn’t have asked for better customer service . Lovely room ! Nice and clean and had everything we needed . My only bad point was the there needed to be more milk supplied in room . We were left three between two people but 4-6 would be much better . The breakfast was hot and plenty of choice "

"Friendly staff, great breakfast, and elaborate thru safe area to shopping and the maritime museums"

"Alright "

"Great hotel and spa facilities. Shame about the TVs that have no TV guide facility due to them being linked into some daft hotel menu nonsense. The two rooms I stayed in also had screens that were failing and were almost entirely blue in tone due to the cheap outdated Samsung TVs that are in all of the rooms."

"Good value for money nice restaurant great room"