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"This property charges a 19% resort fee. I asked why and was told it was for the "pool, etc". The pool was closed. There was no hot water in the morning. The lampshade was marred with some sort of burn mark. The interior lock on the door did not work. When I first checked in, my room key would not work; there was a big kurfuffle before they found me another room. The room was noisy. I have stayed here every single time I have come to Bend for 25 years. No more. "

"Very clean, well maintained hotel. Food was great. "

"We loved our stay and will be back! The breakfast did not have very many offerings, however The Pancake House is literally right across the street! The staff were so friendly and helpful. Gorgeous view on the patio that I enjoyed sitting and reading my book as I relaxed. It was so quiet. We NEVER heard any of the other guests. Complementary cold beverages upon our arrival was a nice surprise."

"Good standard stay"

"Fantastic place with outstanding staff."

"I think my expectations were to high as I had heard great things about the hotel. This could be a semi recent issue however there is a large homeless population behind the property that leads to an unsafe feeling. I was traveling with a pet that needed to be walked in the evening/night and coming face to face with someone in crisis everytime was a bit unnerving. On property parking is very limited. If you drive a larger vehicle it will be a tight squeeze. If you are looking for a mellow peaceful stay this isn’t the place for you as there is party music throughout the location at most time. On the positive side the bed was comfortable and the property is cute. "

"The staff was phenomenal. From the front desk to the restaurant staff... Sean, JD and Adriane at the restaurant were great and Oliver at the front desk was very helpful and accommodating. "

"Staff is very friendly."

"Clean room, very nice and upgraded, and incredibly friendly staff "