"Stay here many times. Booked tge Bridal Suite. Only to be told on the day of arrival. The bed was broken!!!!.
PS There was a wedding on!!!
I asked the newly weds at breakfast. They the 4 poster Suite was great. NOT IMPRESSED.
The room wasn't the issue. Just a lie!!!"
"Receptionist very polite and helpful on arrival
To our surprise, we were given Welcome packs for our dogs, which we thought was adorable.
Room clean, everything worked except the television, but didn’t report/complain as we didn’t particularly want to watch anything.
A fair choice of food for Breakfast,all cooked properly
Service was good, staff polite.
Overall happy with our stay at this particular Holiday Inn."
"Sink was blocked and had a slow drain. Informed staff, but no maintenance was available over weekend. They did offer to change room. Room had a moldy smell. A/C was not adequate in cooling room sufficiently, it was end of July 2026 in London, the temperatures were high. Car park onsite was excellent, although pricey. Staff were friendly. Gym was small and also had a moldy smell."