"Initially, we were sent to an older part of the hotel, where the bathroom towel rack was falling, then after we came back from linch and some sightseeing noticed the front desk had been trying to contact me and offered us an upgrade, which they said was where we should’ve been sent to in the first place. Got moved to the newest area of hotels with better room and amenities. So, I could give them one less star but will give the and excellent experience for making the correction. "