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"We had a lovely stay at this beautiful palazzo. The apartments were spacious and clean. We visited with an extended family, so each smaller unit could have their own apartment and some space whenever needed, yet we could all eat outside together (or inside on the occasional rainy day), and spend time in the pool. The kids (ages 2-6) especially adored their pool time. There are lovely small towns to visit nearby. The host, Mirella, is gracious and kind, informing us of local events, and times when local merchants had things to sell, vegetables/fruit, bread, fish, etc. There was also a festival over the weekend with local artists selling their wares, and music and food in the park. Highly recommended!"

"Since the booking was made for the same day, I wasn’t able to select a higher-priced option that includes free cancellation. I booked this hotel by mistake, as the drive turned out to be too long and we wouldn’t be able to arrive before check-in time. I understand this was my error, but I tried to cancel the reservation within 30 minutes of booking, and the system didn’t allow it. I also attempted to reschedule for a later date, but that request was declined. I contacted both the hotel and Hotels.com, but haven’t been able to find a resolution. I would really appreciate it if the hotel could be a bit more flexible in a situation like this."

"Perfect location to stop, rest, re-energise if travelling on A1 motorway. We stopped at this hotel for one night with my wife and my daughter. The hotel is very clean, good beds, efficient air conditioning, stuff members very kind. It would require some refurbishment but for the price we paid the ratio quality vs price it is very high. A lot of opportunity to taste good food around or dine in with a fixed menu at fixed price. Breakfast was superb!!! Home made cakes, very good cappuccino and espresso. If we will be around again, we know now where to stop. Thanks!! The hotel is not visible from the road and there is an old building when you turn to the Hotel direction/indication that may give a bad first impression, keep going the hotel is there around the corner. "

"Beautiful property, full of history and culture. Staff at Castello have been exceptional, friendly and attentive. 5/5 for cleanliness and food. Pool is quite clean and well equipped for relaxing. Would highly recommend :-)"

"Hiding gem !!! Nice cozy place beautiful area quite and plenty of food options, comfortable rooms, running by customer service oriented people, friendly and respectful, best breakfast buffet local products cakes and jelly "

"This is a jewel! Very nicely decorated, safe, helpful staff and a wonderful breakfast! "

"Francisca was a great host "

"Beautiful property, scenic. Although it wasn’t clear that we could not go into the castle at all unless we signed up for a tour and there were no tours available until after we checked out the next day."

"AMAZING!!! Once in a lifetime stay!!! We weren’t even planning on visiting Pontremoli until our previous accommodations fell through and we found this place last minute! Marco was so accommodating and always answered when we called! Once we arrived we were in absolute awe of not only the town but this magical property as well! We called Marco right away to book a second night because we were so charmed. An absolute must when traveling this area! "