Find Resorts & Hotels with Spas in Berg en Dal

"Disappointed but then happy(ish). Started in basement room but upgraded due to issues. Tiny basement room with an unforgiving metal bed frame that you bang into coming in/out of bathroom I have bruised legs after just one night. Basement feels forgotten about, broken coffee machine & hairdryer, missing wall decorations, mouldy bathroom, big gap behind bed so pillows fall behind bed, mattress sunken. Not enough sound proofing from upstairs, as deep sleepers we were kept awake by the reception area traffic in the night & AM. Glass door smashed upstairs at 2am'ish. This awoke us with panic and then the sound of cleaning for over an hour was horrible even after we went upstairs to find out. No apologies for any of the problems. We had to pay to upgrade to get away from the problems. The upgraded room was lovely, clean and comfortable, we stayed in the upgraded room for 2 nights and enjoyed it! Staff are super lovely, especially the British lady who checked us in and out. We loved the little treat when leaving, nice touch! We left happy, maybe we shouldn't have paid for upgrade due to the problems but the lady didn't have powers to change this, that's the only oversight apart from the basement room poor quality in contrast to the lovely standard double wet moved into. "

"The room was clean on arrival. However, the room was not cleaned for 5 days I was there. There was some coffe pods on the first day, then no replacements. I did ask for more coffee, milk and sugar. They gave 3 coffee, no milk or sugar. Breakfast was okay, however the hot options were scrambled eggs and bacon. 2 days they did put on chicken sausages and beans. There were other continental options. The evening menu was the same for every night. Except Sunday when it was closed. Would not stay here again. To far out from everywhere. "

"Welcome from the reception staff was great and the help at checkout excellent "

"The staff was courteous. Check in and check out were quick and easy. I left bags for a few hours and that was not a problem. The room was very clean. The only thing to know about the hotel is that the building itself is 5 or 7 sided, so the rooms have strange angles. For example, the bathroom seems small for the size of the room, but that is only because of the odd shape of the entire room. The location is excellent. Steps from the main train station and a quick walk to the downtown core. 20 minute walk to the outskirts of Radboud University."

"Fantastic stay. Very comfortable room and excellent food. "

"The staff were a bit uncourteous and not very friendly. The room and bathroom had an odd odor. The water pressure was up and down as was the temp of the water. I just wasn't impressed by anything at this hotel. The facilities seem old and worn and in need of updating. I'm ok, but for someone w physical handicap this place would be very difficult "