"We had a very pleasant stay after requesting we be moved to a less remote room with a better view. The staff was friendly, though we could not always get the information we needed. We were not on the all-inclusive plan and when we wanted a little breakfast we were told the dining room was only serving a buffet. We asked if we could order ala carte and were told we could get a bagel and coffee at the snack bar. Later we were told we could have ordered ala carte at the buffet. Be prepared for very high food prices. This is not only at the hotel, but due to the island having to import practically everything. We cut through the parking lot to make the easy walk to the Swizzle Inn, home of the original Swizzle rum drink (meh) that had very good food with entertainment. Prices there were a bit more reasonable than the hotel. There was also a highly -outed ice cream parlor across the street which we never got to try.
Our main concern with the Grotto Inn was that with the many steps on the pathways, the rustic railings were poorly maintained to the point where it was easy to get a splinter, and they wobbled considerably.
My wife said the Thai massage was reasonably priced and the best massage she has ever had! Add to this that it was set in a natural cave and it was a major highlight of her stay. The heated pool was heated just enough to take the edge off the cold. The natural grotto pool was lovely, but hard to exit as the ladder needs an extra rung for non-athletes."