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"Perfect hotel"

"I’d like to leave a review for anyone who doesn’t want to end up on the street at night looking for alternative accommodation. On the day I needed to extend my stay, I rang reception and asked to extend my booking; I was told to do this via Expedia, which I did, but my smart key wasn’t extended. As I was leaving to run some errands, I called reception again to let them know, said I’d be back late, and asked for confirmation of the extension. They confirmed the extension and said I could extend the key upon my return. When I came back from the event at one in the morning, I found no one at reception, so no one was able to extend my key and I was left without accommodation for a day, having spent money on another hotel; The next day, when I went to reception, they refused to refund my money or extend my stay for another day, citing the fact that their reception is open until 8 pm, but this was not stated anywhere, not even over the phone when I called to confirm my booking and mentioned that I would be arriving late. "

"Very nice room and comfortable mattress. The staff is very nice and caring. Many shops and restaurants around the hotel. "

"Really nice, clean hotel. Felt like it was either recently built or renovated. The staff were super helpful and went above and beyond to address our needs. Great location closeish to airport. On site restaurant convenient and delicious."

"The hotel staff was wonderful. The front desk people helped me several times."

"The facility pool and a spa and exercise room. It was unbelievable. Never seen this size pool anywhere else"

"That was the most comfortable bed I have ever slept in! Great stay! Thr food was pretty good at the restaurant, too."

"Really good hotel , the breakfast was well balanced and delicious. Not whole lot to do around the area . You will need to take a cab to good restaurants and bars."

"5 stars is only thanks to the hotel manager Noorai who went above and beyond to recrify our issues in service from the hotel. When I say service I mean the restaurant, cleaners and room service. Absolutely appaling from them. But 5 stars thanks to Noorai and Sabira. The receptionist Sabira is worth a mention who also made our check in and check out process efficient and pleasant. Wouldn't say I would come again. But I may well do. So I would recommend the hotel for short stays. Families please do not hesitate to contact the manager if you come across any inconveniences. They will definitely look after you and ensure you are happy."