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"The hotel is in a great location and the staff are friendly and helpful. My gripe was with the shower in our room. The water wouldn’t drain quickly so if you showered more then a minute the bathroom would flood. There was no tub just a small glass wall between the shower and the toilet and sink. I asked the staff the first morning we were there to send maintenance to unclog the drain and the woman told me she put in a work order. She said someone would come sort it out that day which was fine since we were out all day. Needless to say nothing changed and the bathroom still flooded. I don’t want to give the hotel too low of a rating since everything else was great but the shower situation really annoyed me."

"Courteous, friendly and efficient check-in. Complimentary room upgrade. Guestroom was in very good condition and comfortable. The breakfast buffet was excellent. As many others have mentioned, its proximity to Victoria Station can’t be beat."

"Excellent hotel, great staff, nice comfortable and clean rooms and the best part is that’s it’s right at Terminal 2! "

"Everything was as expected "

"Beautiful hotel. Very well kept. Ideal location Tried to book swimming as soon as we arrived. No space until 2:30pm the NEXT day "

"Absolutely fantastic stay! The staff were all incredibly friendly and welcoming. When we arrived, the receptionist kindly offered my partner and me a complimentary drink at the bar to celebrate our anniversary, which was a lovely touch. Throughout our stay, the doormen and lobby staff were consistently polite, always offering help and wishing us a great day. On the day of checkout, the gentleman at reception also extended our checkout time, which we really appreciated. I would highly recommend this hotel—everything was perfect from start to finish."

"We arrived at the hotel early and were able to check in early, which was really helpful as we had just landed after an overnight flight. We were also given the opportunity to upgrade, which was worth every penny in terms of the access to club facilities. I will be staying here again on my next trip."

"An Enjoyable stay "

"Wonderfull Everything is perfect for the guests Thank you My kind regards"