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"The hotel was outstanding. Service was excellent. Staff were super, particularly Zarika. Transport to San Sebastián was easy and cheap via local buses which stopped around 5 minutes walk from the hotel. The only downside is the WiFi. It’s really poor, so if you need it for business, then make sure you have an alternative means of connecting. I found WiFi coverage in San Sebastián poor."

"The hotel is lovely. However, the location is extremely remote — it is not “minutes from everything” as they describe on their website. There is no car service or restaurants, or humans near by. There is literally nothing close to it — so not recommended for solo travelers & you definitely should not go without a car! To get anywhere costs at least €70++. The dining on property is limited — in lieu of the extravagant tasting menu at the Michelin rated restaurant which I’m sure is great, the only option to eat dinner was room service. Despite having another bistro on site, it apparently was only for aesthetics. The room was beautiful & comfortable. Somehow I ended up waking with bug bites in the morning all over my arms — which is hard to say came from the room but since that’s where I was for the day & night, because I had no where to roam — one can only assume. The staff was nice & if you want complete peace & quiet, this is the place for you!"

"Staff is great!"

"This will be my go to hotel in Madrid from now on. This hotel is perfect and during the summer time the AC system is perfect!!! Very friendly employees and great location as well. A+++"

"Was a very pleasant stay. Carpark is right outside of the hotel. Safe and quiet area. Check in is smooth and hassle free. The front desk Mr Vega, is a gem:) friendly and helpful. Did not have any expectations as it is a stopover for a nite. It is about 15 mins drive to San Sebastián which is not difficult to navigate from the hotel. Will return again if opportunity allows:) "

"Very nice and helpful staff. Beautiful property and plenty of parking. "

"Really nice hotel of 5 star standard very close to San Sebastián. Bus right outside to take you to centre. Rooms very comfortable, great breakfast, super spa. "

"Excellent location to festivities. Very clean. Hospitable customer service. Will stay again. And I highly recommend "

"Very welcoming at reception. Room clean and modern. Accessible room with good sized shower. Could maybe do with anti slip mat in shower, otherwise really good"