8/10 Good
David / Lisa P.
9 Jun, 2021
Liked: Cleanliness
great spot but Vacasa drops the ball
The condo was great - very well equipped but a few small cleanliness items that should have not been overlooked from previous guests. End of first week in June and there seemed to be low occupancy in the units around us but it was very very quiet which was very nice!!! I like that this condo is among trees - very pleasant to sit on porch - in shade -and listen to birds.
The condo is in the Sea Colony complex - of which we used none of the amenities as we were interested in Delaware State Park beaches. Sea Colony is a world in itself. Very nicely landscaped.
My "complaint" is about Vacasa - the management company - and their communication before arrival and check-in. Before arrival, they send a bunch of emails, often with contradictory instructions about check-in. I called their customer service before arriving for clarification and they were less than helpful - as in not helpful at all. We had a late check-in on a Sunday evening - and customer service continued to give contradictory and false information. The email tells you to go their office, call and get an access code to a mail box (outside the office) - in the mail box is an arrival packet that includes parking permit. We called for the access code and were told no, proceed to the condo and packet would be there. We did as instructed but there was no packet there and no parking permit. So off to a security office (mile plus away) to get a temporary parking permit as there is plenty notice about towing if no permit. Bunch of wasted time. Monday morning at the Vacasa office, our packet awaited.
There are other contradictory and less than straight forward things in the Vacasa emails and in Vacasa instructions in the condo. One in particular is about trash and check-out. In a few different ways, the instructions tell you that you have to remove the trash - but they never tell you where any dumpsters are. Frankly, renting a condo, I don't expect to have to drive my trash to a dumpster but that is what we did. That was kind of like camping.
Now that I know how Vacasa does and doesn't work and I have a better idea of the Sea Colony complex, I would rent this condo again - very convenient for exploring Delaware beaches - but if I could give Vacasa a 0 instead of a 1, I would.
David / Lisa P.
Stayed 2 nights in Jun 2021