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Jacir Palace Hotel Bethlehem

5.0 star property
Luxury hotel with 4 restaurants and 2 hot tubs

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Jacir Palace Hotel offers a luxurious stay in central Bethlehem. Guests can dine at four distinct restaurants, book a rejuvenating massage, or spend time at the outdoor pool and volleyball facilities. The hotel consistently earns positive reviews from those who've stayed here.

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Hot Tub
  • Pool
  • Breakfast available
  • Parking included
  • Spa

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Frequently asked questions

Does Jacir Palace Hotel Bethlehem have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Jacir Palace Hotel Bethlehem pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Jacir Palace Hotel Bethlehem?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Jacir Palace Hotel Bethlehem?

Check-out is at noon.

Does Jacir Palace Hotel Bethlehem provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of ILS 400 per vehicle applies.

Where is Jacir Palace Hotel Bethlehem located?

This family-friendly Bethlehem hotel is located in the historical district, within a 15-minute walk of Palestinian Heritage Center, Mosque of Omar, and Manger Square. Church of the Nativity and the Pilgrimage Route and Mount Herzl are also within 1 mi (2 km).

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Reviews

Jacir Palace Hotel Bethlehem Reviews

7.2

Good

7.2

Cleanliness

8.0

Location

7.4

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 19 out of 57 reviews
Rating 8 - Good. 13 out of 57 reviews
Rating 6 - Okay. 14 out of 57 reviews
Rating 4 - Poor. 5 out of 57 reviews
Rating 2 - Terrible. 6 out of 57 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great breakfast and very nice and friendly staff.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magical place to stay in Bethlehem. Good value for money.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The building is very unique, but the service is very poor for five star rating.
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Rien d actratif Sale Petit dejeuner a desirer Voir machine a cafe ...rouilee,pas nettoyee...
Stayed 2 nights in Sep 2019

8/10 Good

Christelle

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Je recommande malgré quelques points négatifs

Belle établissement mais pas de restauration possible le midi et le soir. Seul un bar d ouvert jusque tard le soir. Toutes les activités sont fermés sauf la piscine dont le mobilier est vétuste. Personnel très agréable et bâtiment très beau avec une histoire.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good like a palace, beautiful garden. The rooms were spacious and comfortable.
Stayed 5 nights in Mar 2019

8/10 Good

Ingrid, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Young lady at reception was very helpful in giving directions. Breakfast choices need improvement for this class of hotel.
Stayed 1 night in Mar 2019

4/10 Poor

Darren, Wales

Disliked: Cleanliness, property conditions & facilities

Poorly maintained

Historic building with great facilities but not well maintained or cleaned. I was disappointed with the stay and it did not represent value for money. Would not recommend.
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Holiday in Bethlehem

Fabulous stay in a shabby, sheek hotel with an amazing pool! Stayed for a week. Visited the Dead Sea, Old Jerusalem, Manger Square, Holocaust Museum, the Walled Off Hotel (Banksy Hotel), the Wall to see the art. Lots of lazy time by the pool.
Stayed 7 nights in Aug 2018

6/10 Okay

AS, UK

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Understandably a bit faded at the edges. Good location and now more geared to groups and local weddings.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were very nice. The hotel needs a bit of repair, but overall is was good. It had a very nice gym; which we do not find in many hotels in Middle East or Europe.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Sehr nett. Hotel etwas abgewohnt. Service sehr gut, Frühstück leider enttäuschend.
Stayed 1 night in Nov 2017

6/10 Okay

Mary

Disliked: Cleanliness, staff & service

Long stay fo business

The buildings are amazing and it is fine for a one or two night stay. However if you are staying for two or three weeks it is not so great. The breakfast is almost the same every day with no fresh fruit other than the occasional water melon. I got very tired of tinned pineapple! Also the dinner options were limited. The tent restaurant was advertised as 'Grillin and Chillin' but the grilled foods only included deep fried French fries with no alternative. The area also was not ideal due to the proximity to the Wall where there were some protests particularly on Fridays.
Stayed 18 nights in Jul 2017

2/10 Terrible

tarek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST HOTEL IN BETHLEHEM !

WORST STAY EVER !! AFTER THE BRAND "INTERCONTINENTAL" LEFT THE HOTEL IT BECAME LIKE "A HOMELESS" HOTEL. DOESNT DESERVE TO GET 3 STARS ! SO DIRTY, THE SERVICE IS TOO BAD, NO OTHER WORDS TO DESCRIBE THE MISERABLE SITUATION OF THE HOTEL THAT USED TO BE RATED AS THE TOP IN BETHLEHEM ! WE'LL NEVER GET BACK TO THERE. NEVER !!
Stayed 18 nights in Jul 2017

6/10 Okay

Verified traveler

Disliked: Staff & service

Nice place with poor service

The hotel location are excellent , the old building and the hotel design is wonderful and give me anew experience. But the service is very poor , no stafff , slow feed back Its like ( help ur self ) no one is here to serve u Swimming pool is good and food is not that good It deserve 3.5 The price per night is expensive compared with hotel service
Stayed 1 night in Jul 2017

4/10 Poor

Susan

Not Recommended

I recently booked a seven-night stay through Hotels.com at the Jacir Palace Hotel in Bethlehem in March of 2017. I ended up canceling the last night due to the fact that my traveling companion had to rearrange her round trip air itinerary because El Al Israel Airlines refused to let her board the flight. We notified the hotel desk in advance and they agreed to refund the credit card for one night's stay in the amount of $120. After multiple emails over the period of the last 10 weeks, most of which have gone unanswered, the hotel has still not refunded the $120. When Hotels.com called Jacir Palace, to inquire about the status of the impending refund, they were advised that there is no record of a refund request on file. 
Although I have no complaints about the condition of the hotel or the staff I can’t recommend the Jacir Palace Hotel because they are not responsive at all to email communications and have not followed thru re the cancellation/refund that they agreed to. I was advised by Hotels.com that there was nothing that they could do to assist me. They suggested that I dispute the charge with the credit card company. It's disappointing that Hotels.com does not hold their partner hotels accountable.
Stayed 7 nights in Mar 2017

2/10 Terrible

Leon, Manchester UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Booked 14 nights, left after first night, VERY BAD

Bullet point Summary 1. We emailed before our trip to see if hotel supplied power adapters, they said they do, they lied, and our phones were dead that night after long day flying. 2. Would not take Pound Sterling despite saying they do. 3. Told us they can exchange sterling to shekel but when I got to counter they said they cant. Then changed to say they can but will have to give us a poor rate and we are better going elsewhere? WHY? We are your guest so be fair. 4. Room was very dirty, floor not hoovered and mini fridge had blown up and was nothing but a shell. Duvets and pillow cases had holes in them. 5. Breakfast included, if you like mash potato and insect coated stale bread 6. Website states pool is open in Spring and it wasn't. Although we went in late April during 30'c heat. 7. They did nothing when we complained about adaptor and room cleanliness. 8. When we decided to leave the next day, I refused to pay the massive $120 a night fee based on the fact they had not supplied what they should have and I demanded a discount. The response was to call security. Jacir Palace almost ruined our holiday. As it is they badly let us down as I was really looking forward to days lounging by the pool and swimming with my 2 yr old daughter. We were lucky enough to find another hotel with room for us as it was easter weekend which is a busy time. I strongly advise anyone to AVOID this place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location to walk to old city and see the western wall as well as visit the Banksy museum to get more info on the long history of conflict

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good rooms in an ok hotel

Decent hotel! A really Big hotel and since the room was not in the Malin building it was very confusing getting to the room, Teo elevators and some walking distance. The pool was empty so we could not use it. However they were friendly and tried their best to help us. Not the most modern Roma but good, beds comfortable and decent sized. Breakfast good. Betlehem and the West bank=great!

6/10 Okay

Jamal

Disliked: Property conditions & facilities, room comfort

Disappointed

Hotel needs a lot of improvements- no towels in the rooms- phone not working- breakfast was awful. Beds need to be renewed- old and sagging.

10/10 Excellent

JPN, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良い意味で泊まるホテルを間違えました。

テルアビブで1泊1万円の中流ホテルに滞在したのち、ベツレヘムへ移動し、こちらの同じ価格帯のジャシル•パレスに泊まりました。 いやはや、同じ一万円でもここまでホテルのランクが違うとは思いませんでした...。というのも、前述の通りイスラエルの首都テルアビブで1万円のホテルというと中流ホテルになるのですが、どうもパレスチナで同じ値段を出すと高級ホテルのスイートルーム？に泊まれてしまうようです。 とても広いホテルで、部屋も上から2番目の角部屋でした。 スタッフの対応は丁寧で、ベッドメイキングのお兄さんもとてもフレンドリーで好感が持てました。 ただし、一つ注意点があります。現地で滞在する際、タクシーなんかに乗るとき、運転手がほぼ確実にどこに泊まってるのか聞いてくるのですが、間違ってもジャシルパレスとは答えないようにしましょう。 というのも、ジャシルパレスは現地でも高級ホテルとして有名なようで、一度ここに泊まってると分かればぼったくろうとしてきます。

4/10 Poor

Muhammed

Disliked: Staff & service, property conditions & facilities, room comfort

Average

Bethlehem was an interesting city to visit. The hotel, however, was not great. The hotel was obviously a grand hotel once upon a time, when it belonged to the the Intercontinental group. It is now tired, and it shows. We were not allowed an early check-in, and the hotel did not seem to have a secure locked room to store our luggage, hence we were told to leave it in the reception lobby. I must add that it was still safely there when we got back from exploring. We were given a room with 2 twin beds instead of a king size, and were told that there were no rooms with king size beds available, even though the hotel did not appear to be full. They then just joined the 2 beds together. Breakfast was not great. A large variety but not the best or most fresh. The hotel should consider making a smaller variety and concentrate on quality instead. Also, while the room was clean the lobby area was quite dusty.

8/10 Good

Ginne, Süddeutschland

Liked: Staff & service, room comfort

Sehr schönes Hotel in guter Lage

Die Lage und Architektur des Hotels ist klasse. Sehr schöne Pool Anlage die bei dem tollen Wetter auch täglich benutzt wurde. Die Ordentlichkeit im Pool/Gartenbereich könnte verbessert werden, oft sah man Flaschen noch tagelang herumstehen. Das Personal ist sehr freundlich und hilfsbereit, das Frühstück gut und ausreichend, man fand im sehr schönen Restaurant immer Platz trotz manchmal großer Touristengruppen. Das Hotel liegt nahe am Checkpoint zu Jerusalem so dass man als Tourist die Jerusalemer Altstadt sehr schnell und einfach über Taxi/Bus erreichen kann. Bethlehem Zentrum (Geburtskirche) erreicht man in ca. 15-20 Minuten zu Fuß, mit Taxi in 3-4 Minuten. Wir sind immer zu Fuß da man weitaus mehr von der sehr schönen Altstadt sieht und fast immer sehr freundliche und hilfsbereite (Wegweisung) Leute trifft. Ich reise geschäftlich jährlich mehr als 150,000 Meilen und habe in meinem Leben schon so manchen Ort gesehen, die Freundlichkeit der Leute von Bethlehem ist außergewöhnlich. Wir haben in den 6 Tagen im Hotel viele Ziele im Westjordanland (Totes Meer, Nablus (klasse!!!), Jericho) aber auch Israel (Tel Aviv, Jaffa (bis auf alten orientalischen Markt wie typische Mittelmeerstadt) sowie natürlich die Altstadt von Jerusalem besucht. Am besten die Touristen Hotspots in Jerusalem vermeiden, wenn 5 Busladungen gleichzeitig dort sind wird es oft viele zu eng.

6/10 Okay

Ayesha, Durban, South Africa

Disliked: Property conditions & facilities

Not the "Grand Lady" it was in 2000

I first stayed at Jacir Palace in Sept 2000 (just before the Intifada)- it was magnificent- from décor, to service and food; and I really looked forward to returning to the splendor of the hotel. However, I was somewhat disappointed- the hotel is now jaded, the housekeeping is awful and the breakfasts were the same for all 5 days that I stayed there. It is definitely not 5-Star quality. I guess it is ok if it is a one night stay, but the "cracks" in the system become glaring, if staying longer. I do not believe that one needs to call each time for amenities that are meant to be replenished daily. The staff are friendly bit this does not make up for its downsides. It has so much potential and if restored to its previous "glory", i would definitely return, but not in its current state, when there are hotels in the vicinity that provide excellent service.

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الاقامة جيدة المعاملة جيدة الغرف مرتبة ونظيفة