We were a little disappointed to find out after we booked that this condo was NOT managed by the owner as advertised, but by a large resort management company. We always try to search through the listings to find owner managed properties as we have found that the results are better. This one was advertised as being owner managed, but in truth it was managed by the Big Bear Resort company. That being said,, when we arrived and went to their office to get keys, etc. they were very courteous and helpful.
The condo was not clean at all! You could tell that all the cleaning service had really done was vacuum and possibly wipe the sinks out. It was such a shame, because the condo was so beautifully decorated with coordinating shower curtains, rugs etc. The carpet and rugs were really dirty and the floors in the kitchen were so dirty that after wiping a spot of water off the floor with a white paper towel and looking it, we decided that we would not be going barefoot or wearing our socks without shoes!
The kitchen was well stocked with plates, utensils etc. but there were no little extras such as salt and pepper. Little things that make it easier for someone staying there. The stove/oven in the kitchen leaned horribly to the left, so that everything you cooked ran that way. Upon looking under the stove we discovered that the front leg of the stove was completely gone.
I hope that the owner of this condo is not relying on the cleaning service to be earning their $100 non-refundable cleaning fee, because they are barely skimming the surface!