4/10 Poor
christine
Traveled with family
20 May, 2024
Disliked: Cleanliness
There must be a problem with their laundry because there were a number of hairs on my mattress cover. They informed me that they could not ask housekeeping to make the bed up for me. I said that I could do it but then they could not find any sheet to cover the mattress so had me change my room. The next room had matted hairs inside the bath towel. I went downstairs to ask for a replacement towel and they would not even let me put the towel in the counter to show them but insisted I bring the towel back to my room. When I checked the replacement towel it also had several long hairs stuck in the towel. Never had this problem at a hotel before
christine
Stayed 1 night in May 2024