2/10 Terrible
Montana H., Indian Trail, NC
26 Sep, 2021
Disliked: Cleanliness
Refused to stay here
My mother and I traveled from the East Coast to stay here for 3 nights while attending a funeral in Billings. After a long day of traveling, we arrived to this property which was not only inconsistent with the pictures but also inconsistent with good prior reviews. The place smelled like urine as soon as we opened the door, the bedroom had dog food scattered on the floor, the sheets has stains, furniture was falling apart and so on. The owner was immediately notified that we refused to stay there, and that we had relocated due to the above issues. Our request for a refund was declined by the owner, he stated his housekeeping/maintenance employee sent pictures and said the unit was clean, so I'm guessing he didn't even check the property to verify. We didn't expect this place to be more than the pictures but we did expect it to be consistent with them and a place we could rest comfortably while grieving and traveling. Arriving to this property in this condition coupled with the owners unwillingness to work with us... this is by far our worst experience traveling.
Montana H.
Stayed 3 nights in Sep 2021