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The Residence Bintan

5.0 star property
Travelers find serenity at this beachfront haven where families can kayak in the ocean, lounge by the pool, or simply enjoy quality time together

Choose dates to view prices

The Residence Bintan welcomes families to its oceanfront luxury retreat. Enjoy sophisticated cuisine and kid-friendly options at two restaurants. The private beach offers kayaking and snorkeling. Rejuvenate after a day in the sun with treatments at the on-site spa.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Free airport shuttle
  • Parking included
  • Free WiFi
The current price is AED 427
AED 528 total
includes taxes & fees
24 May - 25 May

About this property

The Residence Bintan

  • Luxury family-friendly hotel by the ocean
  • At The Residence Bintan, you can look forward to a free roundtrip airport shuttle, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a private beach, snorkeling, and kayaking. Indulge in a body wrap, a manicure/pedicure, and reflexology at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like boat tours, fishing, and hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
  • Other perks at this hotel include:
    • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking
    • A free ferry terminal shuttle, free bicycle rentals, and supervised childcare (surcharge)
    • 1 meeting room, a bodyboard on site, and a billiards/pool table
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 127 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and separate sitting areas.
  • More conveniences in all rooms include:
    • Sofa beds and free cribs/infant beds
    • Rainfall showers, deep soaking tubs, and bidets
    • Flat-screen TVs with premium channels
    • Wardrobes/closets, balconies, and separate sitting areas

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The price is AED 270
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal and airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property provides ferry terminal pickup service. Guests must contact the property at least 48 hours in advance of arrival to request pickup.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 800000 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 1000000.0 per night

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee
  • Rollaway bed fee: IDR 800000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 8120108931431

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Frequently asked questions

Does The Residence Bintan have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–6:00 PM.

How much does it cost to stay at The Residence Bintan?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at The Residence Bintan on 24 May 2026 start from AED 427, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Residence Bintan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Residence Bintan?

Check-in start time: 3 PM; Check-in end time: 9 PM. After-hours check-in is not available.

What time is check-out at The Residence Bintan?

Check-out is at noon.

Does The Residence Bintan provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is The Residence Bintan located?

Nestled on the beach, this Bintan hotel is 15.5 mi (25 km) from Trikora Beach and 21 mi (33.8 km) from Tanjung Pinang Ferry Terminal.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

7.0

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 351 out of 482 reviews
Rating 8 - Good. 104 out of 482 reviews
Rating 6 - Okay. 16 out of 482 reviews
Rating 4 - Poor. 8 out of 482 reviews
Rating 2 - Terrible. 3 out of 482 reviews

Reviews

Verified

10/10 Excellent

Wan Kaye Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at The Residence, and it never fails to live up to, and exceed my expectations. The staff are always friendly and welcoming, the rooms are spacious and comfortable, and the peaceful atmosphere of the resort is undeniable. I look forward to my next stay here :)
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful natural environment, fantastic service Loved cruising around the resort on the complimentary bicycles
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities
Every single thing about the hotel was spot on, I haven’t a bad word to say about it. Exactly as a stay should be. The staff were incredible
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a relaxing long weekend getaway - staff are gracious and helpful - grounds well kept and great amenities
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities
Room is clean and spacious. I booked the upper sea view suite and love the balcony. Service is good as staff are all friendly
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Chitra

Friendly and warm staff. The room was spacious and clean.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were fantastic although a little expensive. Bikes were such a brilliant idea to get around. Staff at the pool bar were amazing. Food was delicious. Staff were so polite and attentive. Bed was so comfortable
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Chenyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for family stay

Great location for family with wonderful and helpful staff :) thank you for a great stay!
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2nd stay and will be back

My second stay and will come back again. Very comfortable villa with pool and food were amazing both room service and dining. Coming back again in few week time for another nearby quick getaway.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Man Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, a good place to spend a few days to relax.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Jorry

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice resort, especially the beach is so shallow that it's safe for kids and adults too!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Angela

Liked: Cleanliness, staff & service
The room was beautiful and it was spotless. The staff were super-friendly but there seemed to be a lot of new trainees making small mistakes. We picked a very quiet week with very few other guests, often we were the only ones in the dining room. There were great meals and ok meals.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, great for families
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Sangita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal getaway destination for a relaxing vacation. The accommodation and hotel grounds were beautiful and atmospheric. The staff were welcoming, friendly and attentive. The spa experience was luxurious and tranquil. Sumptuous breakfast buffet with a wealth of options. Overall it was an amazing stay!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious room and staff were very friendly and helpful.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Kamsin Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious grounds, lovely attention to detail and the rooms are clean and large and well equipped. Great range of water sports and activities to keep the whole family happy. Really enjoyed our stay here.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

KWOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property surrounding environment is nature and tranquil, room is spacious and clean, with the helpful and courteous staffs, the resort stays are perfectly good and enjoyable, a place cannot miss in Bintan island.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

pardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place with kids , nice and helpful staff
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Junie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service and excellent in-villa dining.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Tasneem Zohura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and services, staff are amazing but need more food variety
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The rooms and private outdoor spaces are so lovely! The restaurant food options were perfect. Every staff I crossed paths with was outgoing, polite and helpful. Super happy this was our unwinding spot after weeks of travel. Highly recommend!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

y

Liked: Cleanliness, amenities, property conditions & facilities
friendly kindly staff
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff that made us feel like this was home, room was massive and very comfortable. Such a wonderful retreat at the far end of the island.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Vijayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team members and outstanding services.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Abdul Wali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality facilities & first rate service. Will visit again
Stayed 2 nights in Aug 2024