"The standard room I booked was great. It was spacious, clean and quiet. I arrived during Storm Harry, so it was a lovely retreat when I couldn't leave the hotel. The birthday package came with fizz and was bright and colourful (I would change the dessert as it wasn't very nice). I liked the spa facilities despite missing out on the outdoor pools due to the weather (January for you, so this was expected!) and only wish the 'adults only' policy for the indoor pool was upheld.
3 days in, the room next to me flooded and the water seeped into my room, soaking my laptop charger and also rapidly flooding. At first, the response to this at reception wasn't the best, with no apology and lacking action and direction. Thankfully, when I came back down with my things haphazardly packed, Santiago kindly dealt with the room change. I received an upgrade to a large room, my dinner bill at the restaurant was paid for while I waited and he also made sure this new room was redecorated with the birthday details. So thank you 1926 team for rescuing things and making me feel happy to have booked!"