Find Resorts & Hotels with Spas in Birri

"The staff was rude, entitled and disrespectful. The service at the restaurant was awful (with the sole exception of one waiter.) Alonso from the front desk was very disrespectful and their pickup staff mixed up our reservation for transportation and left us waiting for them in the middle of the night at the airport."

"Rooms were clean and adequate Restaurent was great"

"Overall, my stay was acceptable, but there were a few areas that could be improved. I was assigned a first-floor room in a section that appears to be in the process of renovation. The hallway carpets and the room furnishings felt quite worn, and the view faced a construction storage area. It would have been helpful to be informed about this at check-in. The bed was also somewhat olde, and the bathroom in my room was configured for accessibility. While I appreciated the functionality, I would have preferred being offered a standard room option. I considered requesting a change, but I had already unpacked. Access to the restaurants and the more convenient Uber pickup area required going upstairs and crossing to another section of the hotel, which was slightly inconvenient from my location. That said, the staff was courteous, and the property seems to be working on improvements. With updates to the rooms and clearer communication at check-in, the guest experience could be much better."

"Its not a 5 star hotel, but great for the price. I received so much assistance from the front desk staff, the gate guard, and the servers. Amazing staff that made this visit exceptional. The staff turned it into a five-star visit. "

"Yes the food was fresh and had a good selection of food "

"At the check-in time, the frontdesk didn't do a decent job of explaining what's where.. 1) No water bottles in the room. The shower-head is really old and dingy. Extremely loud AC - again just very old stuff. 2) Front desk didn't explain around the property 3) My keys stopped working at 5.30am while check out time was much later 4) Most importantly, no mention of they pack breakfast for early departures - I had called the previous night to ask about shuttle availability; they should have cared. Front-desk just didn't seem like they care. "

"Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk. "