Search Villas in Black River

"The overall experience was not good because of too many trainees, which caused low efficiency and mistakes."

"Nice hotel, spacious rooms, but would benefit from a refresh, helpful staff, good food."

"The hotel staff absolutely incredible, the service was fantastic and the hotel itself was very good. The pool bar staff absolutely joy, Nikish, Yash and co a really good laugh. There are many people like the towel lady, Adele absolutely diamond of a woman. "

"The staff were very friendly, there was never a time that you were not greeted by a staff member no matter what there role was there. We felt so welcome! "

"Y"

"The Ac in the room really works cool and no complaints about everything inside the rooms "

"An ocean view room was reserved for my parents at the Sugar Beach hotel. They were celebrating their Golden (50th) anniversary. Initially they were given a room that was very far from the reception and required climbing stairs and didn't provide a clear ocean view (something we paid for). Also, they were not provided with drinking water in their rooms. On top of this, their in-room phone did not work. They were eventually moved to a better room on the ground floor, but the staff and service had already scarred the experience at the hotel. Prior to their stay at Sugar Beach, they stayed at the Le Meridien, where the staff, the service, the location were all top notch. The day and night difference between the two hotels made it worse at Sugar Beach. Will not be booking Sugar Beach Hotel again. "

"Great staff, the So Sofitel brand is consistently good, oh and no late check out charge, always a nice touch not to feel 'fleeced' when the room is most likely unoccupied until long after we"ve left. "

"Lovely family hotel with an excelling mini water park for the kids. Kids absolutely loved it and food was excellent especially the desserts. Amazing scenery and beautiful hotel. Only thing is sea is very rough due to area being quite windy so best to stick to pools. "