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"Very polite and very responsive ! "

"Spa is wonderful "

"Clean room"

"The breakfast offer at this hotel is very limited. There are only five set options available, all of which contain a large amount of bread. For guests who cannot consume gluten, this means that they cannot have a proper, satisfying breakfast. No alternative choices are provided apart from these five predefined breakfast sets. For a hotel with four stars, this is not really appropriate. Another issue was that in the room, which was supposed to be non-smoking, there were clear signs of recent smoking. On the positive side, the swimming pools by the hotel are excellent, and the pool bar is of good quality with a wide selection of cocktails"

"Bed comforters too small. "

"A clean and cozy apartment at a perfect location in the centre of Blagoevgrad. Inside there is everything you need for a comfortable stay. The host was very polite and friendly. "

"False informatiom saying they are at 10 kms from Rila Monastery, but you must round the mountain and you must do 120 kms to arrive... what kind of fraud it is? It is to much!!!"