Find Resorts & Hotels with Spas in Bophut

"Terrible follow up. "

"Good food and excellent service"

"I would give the staff MORE than 5 stars if I could! They were all amazing. Not one staff member that we interacted with was anything less than incredible. They were kind, friendly, helpful, going out of their way repeatedly to help. Sheraton Samui, you have an awesome staff!"

"Good size clean rooms (booked 2 plunge pool rooms). Good location just north of the main town, so quiet at night, but close enough. Resort is on a slope, so pathways are quite steep, but a buggy is available on call if required. Breakfast had plenty of choice and was well cooked. Beach bar food was also good and sensibly priced. The best part of the Briza, by a mile was the staff. They are all so friendly, fun and helpful, with nothing too much of a problem. Would definately recommend, and return."

"The Staff was awesome until the checkin. After that some of them were just o.k. there are lot of mosquitoes in the room as the shower have opening to the back. Breakfast was very low level, and breakfast staff are the worse. Not helpful not polite at all, feels unwelcome. Food was not fresh and not much options. Food at the pool was good, and pools and beach access are great! Don't spend on breakfast and bring two mosquitoes repellers. Also we had a giant spiderin the room that was a scary situation. Beside that it's beautiful "

"We stayed for 13 nights as a family of 5. Hotel was nice and in a very good location. We had a family room which I did feel was too small for 2x adults and 3x children - there was not enough space to hang all our bits up. Hotel needs a bit of decoration, you can see its getting old. Found room to be a little dirty in the toilet/shower area it needs a proper deep clean. Staff by the pool very good - found the staff around the beach bar a bit miserable. Some could do with some training. Breakfast was nice enough to choose from. We did have a lovely holiday but probably wouldn't return here."

"Great service, really convenient location and well designed hotel "

"Dear Expedia Customer Support, I am writing regarding a recent stay booked through Expedia. The room we received did not match the photo and description shown on your website. The image presented was a key factor in our booking decision, and the actual room was clearly different. The hotel agreed to move us to a room that matched what was advertised, but required an additional payment of 2,000 THB per night. As we had already paid for the room as presented online, we had no reasonable alternative and paid an extra 8,000 THB for 4 nights. The hotel manager advised me to contact Expedia directly, as the discrepancy relates to how the room was displayed on your platform. As a loyal Expedia customer, I kindly request reimbursement of the additional 8,000 THB. I would appreciate your prompt review and resolution of this matter. Thank you in advance for your assistance. Kind regards, Elior Arazi"