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"The room was dirty, the hallways were dirty, the staff was not interested at all to provide a pleasant customer experience. A stunning example is that staff took the elevator before us to transport dirty dishes. The breakfast was extremely messy with empty coffee machines, broken juice machines, empty yoghurt, other products. We had to find our own cuttlery and the staff was generally completely overwhelmed. For nearly 500 euro’s per night the quality was far, far from what is to be expected at those prices. The spa looked good but it was so crowded we decided not to go. The gym is equiped very well but the machines were, surprise- dirty. Really a shame because the venue is fantastic, but clearly very poorly managed"

"Room was clean and well maintained. "

"Clean, comfortable and convenient location next to train station."

"Clean room but warm Ideal location in city "

"A good welcome, clean room and good shower, as well as a comfortable bed and decent choice in the restaurant. The hotel is looking a little tired and dated, but is brilliant value."

"Good location next to the train station, and tram lines, good hotel staff were helpful would stay again "

"Very nice staff, location and comfortable. Unfortunately they would not give points when from an Expedia reservation. Not sure why, but this would make me choose a different route."

"Pros: coffee/ tea and fruit, welcome drink were a nice touch Cons: hospitality of the staff was lacking, digital check in system didnt work and the front desk/ employee didn't help. 3rd floor dorms and pods had poor noise reduction, ground vibrated with every footstep, sliding doors felt like things were being slammed, noise carried everywhere and people didn't respect quiet hours, loudly running and chatting through the halls at 4am. Reached out to hotel per their sign to help address it but they ignored the calls and messages"

"Great location and facility"