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"Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money"

"This was a was a great place to end our 1 month vacation in Sabah Malaysia. Next visit to KK we will just skip everything else and stay here. Awesome place. "

"Fantastic dinner and breakfast, beautiful property, super clean "

"First impression was this holiday inn was a a little sterile . However is exactly what was needed after a day visiting the mari mati cultural center and the cultural museum! Clean basic very modern and comfortable. The staff at the desk and the restaurant went out of their way to help make a productive and pleasant visit."

"A good experience "

"Friendly and helpful staff."

"The Shangri-La was a beautiful well kept resort which was so family friendly. Their attentiveness to those with families was extraordinary. It made our stay so comfortable and pleasant. We would definitely recommend the Shangri-La to our family and friends. "

"The hotel is in a beautiful setting. On arrival James and Felix gave us a lovely welcome & explained where everything could be found, we received a room upgrade with a sea view & balcony as they are completing works / upgrades to the restaurant & rooms. The works took place from 8am onwards, it didn't effect us. Its great to see the money being invested. Our upgraded room was beautiful with a wonderful sea view. The food in the restaurants was of a very high standard, the same for the breakfast. All the staff are an absolute credit to the hotel, the staff on reception, restaurant (evening and breakfast), tthe pool staff, the bar, the cleaners, even the workmen onsite. Very polite and can't do enough for you. Highly recommend, we will definitely be going back in the future. Large list of available day trips and things to do, away from the hotel and plenty to do at the hotel, water sports etc, highly recommend the spa, we had a massage which was amazing. Large list of treatments, all very reasonably priced. Thank you to everyone at the hotel that made our honeymoon & holiday so special. "

"Great hotel. Staff friendly & helpful. Club room benefits were good value with snacks throughout the day and ample food choices, including alcoholic beverages, in the evenings. Great views from the clubs lounge too. Breakfast is available in both the club lounge or main restaurant offering a bigger selection of foods. "