Find Hotel with a Concierge in Borneo

"A good experience "

"Friendly and helpful staff."

"The Shangri-La was a beautiful well kept resort which was so family friendly. Their attentiveness to those with families was extraordinary. It made our stay so comfortable and pleasant. We would definitely recommend the Shangri-La to our family and friends. "

"The hotel is in a beautiful setting. On arrival James and Felix gave us a lovely welcome & explained where everything could be found, we received a room upgrade with a sea view & balcony as they are completing works / upgrades to the restaurant & rooms. The works took place from 8am onwards, it didn't effect us. Its great to see the money being invested. Our upgraded room was beautiful with a wonderful sea view. The food in the restaurants was of a very high standard, the same for the breakfast. All the staff are an absolute credit to the hotel, the staff on reception, restaurant (evening and breakfast), tthe pool staff, the bar, the cleaners, even the workmen onsite. Very polite and can't do enough for you. Highly recommend, we will definitely be going back in the future. Large list of available day trips and things to do, away from the hotel and plenty to do at the hotel, water sports etc, highly recommend the spa, we had a massage which was amazing. Large list of treatments, all very reasonably priced. Thank you to everyone at the hotel that made our honeymoon & holiday so special. "

"Great hotel. Staff friendly & helpful. Club room benefits were good value with snacks throughout the day and ample food choices, including alcoholic beverages, in the evenings. Great views from the clubs lounge too. Breakfast is available in both the club lounge or main restaurant offering a bigger selection of foods. "

"Lovely staff, beautiful location and comfortable, clean room"

"Very nice and comfortable environment. Just that lifts were rundown with long wait times. Room was excellent"

"Hot water issue resolved "

"The property and staff exceeded my expectations! Next time I am back in town I will definitely stay there again. "