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"The hotel has an amazing seaside location with beautiful views, which is definitely its strongest feature. It’s also conveniently located near Dunn’s River Falls and Blue Hole, making it easy to explore some of the area’s top attractions. There are also several good restaurants nearby, and the hotel’s own restaurant is decent. Breakfast was enjoyable and a nice start to the day. However, the property itself feels quite outdated and could really use some renovation. While some staff members were kind and helpful, the experience was inconsistent—particularly at the concierge desk, where a few staff came across as unhelpful and unfriendly. Overall, everything at the hotel is quite simple. It’s a good option if you prioritize location and views over modern amenities and service consistency."

"A wonderful experience. Highly professional and friendly staff, beautiful setting. Truly a traditional, old world, beach hotel with charm and history but not suitable for young children. Breakfast excellent; lunch adequate; dinner disappointing."

"Regarding the room cleaning it's too slow, that should take a few hours and the cleaning staff should be more professional. I ask for napkin/"

"I am giving this stay two stars only because of a few positive interactions with specific staff members; otherwise, the management and operational failures would warrant a lower rating. This is an outdated property that suffers from a severe lack of leadership and efficiency. The Check-In & Lobby Experience The "service" model here is baffling. Every guest is attended by two staff members simultaneously, yet this does not make the process faster or smoother. In fact, checking in was significantly delayed. The lobby is filled with staff roaming around, seemingly with the sole intention of ignoring customers. Room Quality & Service • Missing Essentials: Basic items like washcloths and hand towels are apparently not part of the regular room setup. We had to call multiple times just to get these delivered. • Communication Breakdown: Obtaining a simple active folio or getting a clear answer on where resort credits could be used felt like a mission rather than a basic request. The Checkout Disaster Checkout took a grueling 45 minutes. There was only one person working the front desk while five concierge staff congregated in the lobby nearby; not a single one was willing to step in or assist their colleague. Furthermore, the staff gave us a very hard time regarding our prepaid Expedia transportation, repeatedly attempting to double-charge us despite proof of payment. Dining & Location • The Highlights: The Momo restaurant and Bakery staff are easily the best teams on-site. Their har"

"Friendly staff, good food and ambiance."

"Breakfast was fresh and service was exemplary "

"Was not aware that I must pay a deposit for damages when I arrived which left a bad feeling. As this cost was unexpected. Must make this very clear when booking as I found this experience left my wife and I distraught 😞"

"I would never recommend this property. It is dated and worn out. The food was terrible and yet somehow everything tasted the same. We couldn’t even try some of the restaurants on property because they were either closed or no reservations available. The 2 hot tubs we saw were filthy and damaged. Snorkeling from the beach was literally the only redeeming quality for this resort. This experience was so bad that I wouldn’t trust any Couples Resort moving forward. If you are looking for a quiet and romantic experience, this is not the property for you…LOUD music every single night late into the night. The beach was dirty. There really was nothing good about this place aside from what we got to see while snorkeling just beyond the beach area. "

"Property is really ran down. There should be set standards established while listing properties for rent. I don’t understand how this place is even being legally operated."