"Found long black hairs in our new room towel and after requesting new towels one of those had hairs all over it too! I can understand once but twice especially after providing the reason for new towels, it’s clearly visible and should be noticed when folding the towels. Made us feel a bit uncomfortable. The hallway also had a consistent bad smell but it didn’t carry into the room. Otherwise our stay was good we only stayed one night, it’s in a great location walking distance to many things and...

"They were very responsive when problems arrose."

"We really enjoyed our stay in Old Montreal. The location was great—about a 5–7 minute walk to Victoria Station and a pleasant stroll to Notre-Dame Basilica. The area felt safe. There’s no on-site parking, but we reserved a spot at a nearby garage on Rue St. Antoine. The entrance is small but conveniently off the main street, making it easy to stop briefly to load/unload luggage. There’s also an elevator; we stayed on the third floor. The unit was clean and fresh-smelling, with excellent...

"The hotel was as described, with clean room, great staff, useful kitchenette in the room. The breakfast was considerably good though not the usual continental elsewhere. The best part was that they allowed early check-in without having to pay extra, which was so convenient after a long travel and you just want to rest! We had just arrived at station much earlier than the check-in time and called in to enquire if we could atleast drop in the luggage, they immediately agreed, however, to our...