"Stayed here with my partner for a week. The hotel was in a great location in Roma Norte. Most places we visited were a quick 10-15 walk or drive. We stayed in the panoramic apartment and although the view was nice, the room needed some maintenance. The walls were scuffed and dirty. The floor board near the windows seemed to be water damaged and lifting. The kitchen came equipped but we were left with a dirty sponge to clean dishes. The couch was small and stained. The shower tiles were cracked, the caulking around the shower was very yellow/brown and the glass doors had hard water stains. The dispensers in the shower were all full. We had to ask for a hairdryer, iron, new towels (which were a bit rough and off-white) and extra trash bags. Housekeeping is done at an extra charge (25usd). The bed and pillows were comfy but the bedding was scratchy. The balcony was small and warm because of it being enclosed with windows (assuming for safety) all except for a medium sized rectangular opening. If staying in any room with lots of windows keep in mind that during the day the sun comes in and makes it very warm even with the ac. Beware, it can be very loud at night! Obviously they have no control over that, and with some earplugs it was fine.
For the price and location, the stay was okay. If you’re looking for a luxury experience this may not be the place to stay. That being said I have nothing but good things to say about the staff! They were very nice, approachable, and helpful."
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