"Pool lovely - not the one advertised on booking photos. Lovely chalet room - again not what I was expecting when booking. Check in wasn't clear as was in a completely different building. Good location and great room but not what I was expecting when booking. "

"Check in procedure was diabolical. No clear signs, no clear idea what building to check into. People milling about with absolutely no idea where to go. We walked (no mean feat in the mountains) to one building as there were no signs on the building the email directed us to, and luckily, they found our booking, but we were at the wrong hotel. When we got to the "right" hotel, they couldn't find our booking - absolute shambles. We were "lucky" we didn't have young children in tow. Also the...