2/10 Terrible
Rose
31 May, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We chose this hotel on the basis, we were led to believe we had the use of facilities, such as a swimming pool, steam room etc. non of which were available during our stay. Also, the showers had no pressure, meaning we had to spend more time in it, than need be.
There were areas in the room and ablutions that hadn’t been cleaned for some time before made available to us, and to make things worse, we found a notice in our room, informing us that there would be no room service during our stay e.g. the beds would not be made, the bins would not be emptied nor the soaps replenished. Had this been explained on your web page, we would not have purchased the holiday package. Based on our experience, we should be entitled to compensation or failing that, report you under the trade description act.
Rose
Stayed 3 nights in May 2024