"Be aware the venue's also a wedding venue & wedding guests will take priority over your booking & your room will be downgraded if the management feel the need.
I booked an Executive Suite 2 weeks before my stay which should have been in the main building or Coach House, but 72-48 hours prior I was notified there'd be a wedding disco taking place in the Vendange Suite until 12am & that I may well end up in a room above it, which is exactly what happened.
We entered the room, number 253, at 6pm'ish to hear banging music from downstairs. We were completely disappointed with the room which was small & looked nothing like what I'd seen during booking.
We returned to reception asking to be moved or upgraded and although the staff were nice we were told there was nothing they could do as they were fully booked. They checked if their sister hotel could accommodate us but unfortunately not.
I expressed I'll try to find another hotel. There was no attempt to remedy the situation by reception or the manager who was present.
I then spent 2 hours on and off the phone with Expedia who began negotiations with the hotel. There must have been some misunderstanding as I was called by reception saying if I want a refund then I must vacate the room. I was shocked at this response.
A second attempt with Expedia saw us offered a £25 refund by the hotel, not great.
Small TV, with broken remote that you had to get out of bed to use wha buttons did work. I went downtown for diner to avoid the music."