We rented this VRBO over a month ago. Most check in times are 4pm so we decided to go to keystone to ski first. When we get to breck, I wasn't able to find the main office right away and so I called to ask where they were based off of my location. Her reply " I literally have no idea where you're at." I brush it off, find the main office and get the keys. We get to our room about 6:30 pm...2 hours after check in. Our room was never cleaned, beds slept in, towels on the floor, bandaids, trash....disgusting. I call back down and the young lady apologized which I appreciated. She gave us a new room. The manager was not in all weekend so I had my bf (who booked the room) call to talk to her. We thought it would be fair for somewhat a reimbursement since we get here to a dirty room and had to relocate. Apparently Edna thought otherwise. She stated we were upgraded (which was not the case, the room still only slept 8 and no extra amenities) and had private access to a hot tub (weird the PUBLIC hot tub was closed until the 8th). I dont typically leave reviews like this but this one was warranted. We will not be renting from anyone managed by Great Western Lodging again.