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"We enjoyed the stay. Our room was clean and comfortable. We found the night receptionist friendly and helpful, and we liked that the location was close to the train station and other public transit. The price to park was a bit steep, though we appreciated that the large garage was available next door. The only real negative was the elevators; for a relatively large hotel, they had a small capacity and took forever, which wasn't great for a family with a kid in a stroller."

"Breakfast great! Staff very friendly and service was excellent! Clean room with air conditioning. "

"Wir waren sehr zufrieden "

"Quiet and clean this is my second time stay here I like this place"

"In five weeks of travel in Europe we had our best sleep here.everything was clean, the bed was comfy and we could actually adjust the room temperature so it was comfortable to sleep. Breakfast was amazing! Quality, variety, quantity… We locked our power converter in our car in a locked parking garage. Front desk found us one! We would definitely go back again! "

"Very good"

"the midnight reception guy is terrible even at checkout in the morning "

"This is my go-to hotel when I am in Karlsruhe for business. The location works well, the restaurant is good, and the cigar bar is a nice touch. The staff is generally friendly and professional. The spa area is one of the highlights: spacious, clean, with a nice bar, a solid pool, and especially excellent saunas. That part of the hotel feels well maintained and thoughtfully designed. However, the rooms are a completely different story. Some of the single rooms feel extremely outdated, almost like a small guesthouse from decades ago. The design, furniture, and overall atmosphere do not match the standard suggested by the common areas. Even the suites, while better, are still clearly dated. It honestly feels like two separate worlds: modern public spaces and spa versus rooms that have not kept up with the same standard. If you book here, pay close attention to the room category. The difference is significant. And if you expect a more modern or premium room, be prepared for rates above €200 per night. Overall, a good business hotel with strong facilities, but the room quality is inconsistent and does not fully align with the rest of the property."

"Spacious room and large bed. Pillows are large, square and way too soft to go with the already soft bed - perhaps a firmer pillow choice also would be nice. Bathroom has glass door which is not great for privacy and we found a bit odd. We were there 3 nights and my parents in their room for 4 nights and despite being out each day from 9am ish - no days were the rooms cleaned or towels changed etc - even the bin being emptied would have been nice. Free hot drink machine was a plus - really good extra and we had a fridge in our room (my parents did not though but had cupboard for it) - free drinks in both rooms to start the stay was a lovely bonus. Staff were friendly/lovely and couldn’t do enough - had to ask for extra pillows and a fix of our safe - both of which were quickly rectified. Reception only manned 1pm-11pm so worth noting. Good location of hotel and lovely restaurant Saigon right next door! Highly recommended. Breakfast at hotel we didn’t need but did look good with a good range of choice. "