2/10 Terrible
Lewis N.
10 Jan, 2022
Liked: Cleanliness
Owners on interested in your money
I booked a private hot tub and cottage for me and my girl friend as a romantic proposal she was not aware about.
They day we were due to arrive the owner text me to say your hot tub is not working but we have another hot tub you can use opposite the cottage.
Not happy by this I explained this is not what I booked due to the plans I had prepared and the privacy we wanted.
All of a sudden the broken hot tub now worked?
So with that in mind we headed to our cottage.
We were greeted by the woman as she immediately wanted to show us the hot tubs.
Surprise surprise ours was broke again despite it working a hour earlier?
So she showed me this other hot tub opposite our stay which was opposite a working stable and a chicken coop.
Not exactly what I call private or romantic.
I said I wasn't to happy by this and it was basically.
Well if you don't stay it's up to you, but you paid for it and I offered an alternative.
It was an alternative I was not happy about but we had been up a since 5am that day and it was dark and we were drained enough.
The owner showed us the cottage and basically left us to it.
My girl friend didn't like the ideal of going across in her bikini to this hot tub. I don't blame her it's not what I paid alot of money for.
We made some food in the oven (by the way it's not fan assisted so plan your meal times as it takes longer to cook).
Come later in the evening my girl friend still didn't feel comfortable going out there in her bikini.
So my big romantic proposal in a private hot tub on new year's eve didn't go to plan.
The next day we took a closer look at the alternative hot tub and I still wasn't happy.
We went out and came back with microwave meals as the oven took to long and being news years day not alot was open) we went to use the microwave and it wasbt work g right with a burning smell.
So we didn't bother.
By this point I had enough that I paid so much for this and I have not got what I paid for.
The owner made no attempt to refund us any money due to her broken hot tub which I thought was wrong considering this is her business and customers happiness should be the most important thing to her.
I was not happy.
We left a day earlier because I just got fed up.
I launched a complaint through the site as recommended by the operator.
I was met with the reply of
In this instance the owner has declined to offer any recompense"
So just beware if you have a problem she won't refund you in any way
Enjoy all my money
Lewis N.
Stayed 3 nights in Dec 2021