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"Ideal location. Very quiet. Great lobby to unwind in."

" Room clean. Staff friendly and attentive. Cleaners. Reception staff. Maintenance especially. Had a few issues on my last day and both were dealt with satisfactorily (room safe not opening, later room key deactivated), the staff never seem to make it a problem and were keen to resolve the issue. "

"Awesome hotel, as expected from the price. Nice facilities and bar. Good location "

"Very clean room and hallways (and surprisingly little noise from neighbouring rooms and their doors. Good bar food but very slow/absent service in evening. Ate breakfast outside of the hotel. Hot room, no air con, only one window could open and this was only March. Think it would be unpleasant in summer."

"The best recommendations, including the hotel staff, good and location. "

"I am disappointed with my recent stay at SANA Berlin Hotel, especially as I had a positive experience last year. The standard has clearly declined. On arrival, the apartment smelled of cigarette smoke, which is unacceptable in a non-smoking environment. Cleanliness was poor throughout , the dining table had visible marks from previous guests, and the headboard in the main bedroom had obvious spill stains, suggesting it had not been properly cleaned. Most concerning, the dishcloth by the sink was heavily stained brown, which is unhygienic and made the space feel dirty. There were also maintenance issues. The towel rail above the bath was skewed and appeared to be pulling out of the wall, giving a neglected and unsafe impression. Service was equally disappointing. For a week-long stay, I expected slippers and a robe to be provided as advertised without asking, particularly to use the pool facilities. By the second morning, when nothing had been provided, I had to request slippers and a robe myself, which should not be necessary. Overall, the apartment felt unclean and poorly maintained. This was a stark contrast to my previous stay and reflects a clear decline in standards. "

"Front desk staff unhelpful and rude. The room had a broken mirror held together with tape. Red stain on the ceiling!!!!!"

"Breakfast menu was extensive and delicious. We were grateful to receive early check in. "

"Very friendly staff. Room seemed to have refurbished recently."