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"Beautiful room. Exceptional customer service. "

"Absolutely a gem of hotel very close to train station as nd shopping mall, clean warm welcome by staff and other residents too would stay again "

"An amazing hotel, the service was perfect and an unexpected upgrade really appreciated. Our room was lovely, beautiful and clean and the little extras (chocolate and champagne) really appreciated, (also don’t forget to look in the fridge which is ‘hidden’ in the wardrobe!) Bathroom was spacious and had lovely products and thick luxurious towels. Staff were so friendly and full of advice and tips, they made you feel special and welcomed. However breakfast was a little underwhelming, cooked options not to my taste, it may have been better to offer a selection of breakfast items to choose from, also (and I’ve seen this in other reviews), the continental breakfast area is very tight, it would be better for the Store to extend this and have the continental items separate to the tea and coffee making machines - it gets a little crowded! "

"Lovely place, rooms and lobby were both lovely. Great atmosphere. Good location, about 20 mins walk to the city centre. "

"Bad wine stain on carpet and some on the bathroom door. I reported it to the receptionist they didn’t know about it."

"Some rooms have a bath-tub and some have a shower cubicle. Some have air-heating via a vent near the ceiling and some have an electric radiator which you can set to the temperature you want. You could ask for what you prefer at reception when you check in. I always ask for an upstairs room because ground floor rooms can be noisy if you have people on the floor above stomping around late at night. I've never had the breakfast and, since I only needed the room, I didn't pay extra for that. You can make tea and coffee in the room of course."

"Great clean room, helpful staff."

"Hotel was great but the experience with Hotels.com was not. You should NOT add money to the invoice for NO REASON then respond badly when challenged. The hotel said that it had heard of this happening before with your site."

"Great stay, "