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"The staff. Lillie was a great person to help customers. Always a smile and a can do attitude. "

"Excellent "

"My wife and I stayed here as we had a concert in Southampton to go to that evening. It was convenient for shopping as it was only a short walk into West Quay where there is a number of shopping and dining options. This is also convenient if people are going on a cruise. A really good location for a number of reasons with good on site parking although it is first come first served but there seemed to be a decent number of spaces. The hotel was clean and welcoming, where the staff were very friendly and helpful. The room was lovely and comfortable. We decided to eat at the restaurant at the hotel and the food was delicious, was was the breakfast with an array of options the next morning. Would highly recommend here and we will be back."

"Beautiful property. Everything was sparkling. Meal was great. "

"Right at the city center. Shopping centers and malls are walkable."

"From the moment I arrived, Ashley made me feel so welcome. She was cheerful and accommodating and made me laugh. My room was comfortable and quaint and on the 2nd floor (note: book a main level room if you have large luggage as there is no elevator/lift). The breakfast was great, with options for a continental breakfast or full breakfast. I took an uber so I didn’t have to park but I understand there is parking for guests and those embarking on a cruise. I recommend calling and asking first if you need parking. Staying at the Elizabeth House was a great introduction to England. I couldn’t have asked for better weather. "

"Nice comfortable room with a view. Walked over to the west quay shopping center. It's very close. Had some dinner and drinks in the dining room. Great menu and prices were great. Would definitely stay there again. "

"It wasn’t an issue for us because it was not too hot, no AC in this hotel, portable fans were supplied."

"Excellent service. Very clean. Very quiet. No problems. "